Barracuda Backup Device List unresponsive Friday May 19, 2017 11:40am - 12:45pm US Eastern
Incident Report for Barracuda Networks
Resolved
This incident has been resolved.
Posted May 19, 2017 - 19:46 UTC
Monitoring
We believe this issue is resolved. We are continuing to monitor.
Posted May 19, 2017 - 17:11 UTC
Identified
Engineering has implemented a fix that has remediated the problem. Customers should be able to view their device list now and billing.barracuda.com should be functioning again. Will provide another update within 30 minutes.
Posted May 19, 2017 - 16:52 UTC
Investigating
We are seeing problems with an API service that allows Barracuda Backup customers to view their device list. Barracuda first started seeing this degraded service at 11:40am. Barracuda Engineering is aware and is working to restore full functionality for all customers.

This is not affecting customers' ability to backup or replicate data.

Affected services:
Barracuda Backup
Billing.barracuda.com
Posted May 19, 2017 - 16:39 UTC
This incident affected: Backup Service (Web Interface).
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