Resolved -
This incident has been resolved.
Nov 14, 17:12 UTC
Identified -
We have identified the issue that is affecting Search in the all regions and are working to resolve as quickly as possible. Search queries may continue to experience issues until resolved.
Nov 12, 15:17 UTC
Update -
We have identified the issue that is affecting Search in the all regions and are working to resolve as quickly as possible. Search queries may continue to experience issues until resolved.
Nov 12, 15:16 UTC
Investigating -
We are investigating an issue that is affecting Search in the all regions. Search queries may experience issues until resolved.
Nov 12, 14:56 UTC
Completed -
The scheduled maintenance has been completed.
Nov 13, 16:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:22 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Nov 13, 10:20 UTC
Completed -
The scheduled maintenance has been completed.
Nov 12, 18:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 15:22 UTC
Scheduled -
Extending previous maintenance window to update an additional service. No downtime is expected during the update and site devices will be unaffected during this process.
Nov 12, 15:21 UTC
Completed -
The scheduled maintenance has been completed.
Nov 12, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Nov 10, 16:08 UTC
Completed -
The scheduled maintenance has been completed.
Nov 10, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 07:00 UTC
Scheduled -
WAF-as-a-Service will be undergoing a scheduled maintenance for pushing GeoIP definition updates for the 12.2 (New) datapath version. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance.
Nov 7, 13:47 UTC
Completed -
The scheduled maintenance has been completed.
Nov 6, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:00 UTC
Scheduled -
We are adding new features to the SecureEdge Identity service platform. No downtime is expected during the update and site devices will be unaffected during this process.
Nov 5, 16:52 UTC
Completed -
The scheduled maintenance has been completed.
Nov 4, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Nov 3, 14:49 UTC
Resolved -
This incident has been resolved, and the XDR dashboard is now fully operational
Nov 3, 21:05 UTC
Monitoring -
We have implemented a solution to resolve this issue and the XDR dashboard is up and running now. We will continue to monitor to ensure it is fully operational
Nov 3, 20:46 UTC
Identified -
Barracuda XDR has encountered an issue with accessing the XDR dashboard (dashboard.skoutsecure.com). Our engineering team has identified the root cause as a constraint in infrastructure resource capacity and is diligently working on provisioning the necessary resources to resolve this issue. We understand the potential impact on your business operations and are fully committed to restoring full functionality as swiftly as possible. Please be assured that this issue does not affect the ingestion of events or the detection of signals within the XDR platform. We will provide further updates once a solution has been implemented. Your patience and understanding during this time are greatly appreciated.
Nov 3, 20:35 UTC