Completed -
The scheduled maintenance has been completed.
Aug 13, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Aug 6, 09:23 UTC
Resolved -
This incident has been resolved.
Aug 10, 17:00 UTC
Investigating -
The XDR dashboard is currently unavailable. The engineering team is working on the issue and expects to restore service soon.
Aug 10, 16:57 UTC
Completed -
The scheduled maintenance has been completed.
Aug 10, 14:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:30 UTC
Scheduled -
Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.
Aug 7, 08:15 UTC
Resolved -
This incident has been resolved, and the impacted threat detection is now fully operational
Aug 5, 17:37 UTC
Monitoring -
Barracuda XDR experienced an intermittent service disruption affecting signal detection for the CloudGen Firewall data source from July 24 at 1:40 AM UTC through today, impacting customers in the EU region. During this period, threat detection data from this source was not processed by our detection engine and, consequently, alerts associated with this data source may not have been generated.
Our engineering team has identified the root cause of the issue and has implemented the necessary corrective measures to restore normal operations. We will continue to closely monitor the environment to ensure service stability and confirm the full recovery of all impacted functionality.
We sincerely regret this disruption and any inconvenience it may have caused. Maintaining the reliability and integrity of our services remains a top priority, and we appreciate your patience, understanding, and continued trust.
Aug 5, 15:47 UTC
Resolved -
This incident has been resolved.
Aug 4, 13:56 UTC
Update -
The system is stable and recovered. We will continue to monitor for the next several hours.
Aug 4, 00:15 UTC
Monitoring -
Attempting to creating a new incident could result in a longer than usual "pending creation" state. We have identified the issue, implemented a fix, and are monitoring the solution. Thank you for your patience as the system continues to recover.
Aug 3, 20:56 UTC