Resolved -
The engineering investigation is complete. The incident was caused by a datacenter device failure which has been addressed. Mail items which were deferred during the incident are now processed and available for search.
Jul 2, 15:11 UTC
Update -
Mail processing service has been restored, but investigation is ongoing. We will provide further information as it becomes available.
Jul 2, 01:40 UTC
Investigating -
The Barracuda Cloud Archiving Service is experiencing delayed mail processing for customers in the US region. All items are successfully received and stored, but new mail items may not be visible in search results. An engineering investigation is in progress & updates will follow as soon as information is available.
Jul 1, 23:40 UTC
Completed -
The scheduled maintenance has been completed.
Jul 1, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 14:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Jun 30, 15:46 UTC
Completed -
The scheduled maintenance has been completed.
Jun 24, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 22, 16:25 UTC
Scheduled -
Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.
Jun 22, 16:16 UTC
Resolved -
We have successfully completed the scheduled system upgrade for the Email Security Events ingestion service in the US region. During the upgrade window, there was a temporary disruption in event ingestion from 06/22/2026 22:48:50 UTC to 06/23/2026 00:06:00 UTC.
We acknowledge the potential impact this interruption may have had on your business operations and would like to assure you that the service has now been fully restored and is operating normally.
Jun 23, 00:24 UTC
Update -
We are continuing to monitor for any further issues.
Jun 23, 00:24 UTC
Monitoring -
Our engineering team will be conducting a scheduled system upgrade to the data streaming solution that supports the Email Security Events Ingestion Service. This maintenance window is expected to be completed within one hour. We anticipate minimal disruption to the affected ingestion service during this period.
Jun 22, 21:07 UTC