Identified - We are aware of a problem where outbound email in EGD to Microsoft Domains is experiencing high deferral rates and are currently monitoring the situation.
Feb 25, 2026 - 22:05 UTC
Monitoring - We have successfully implemented a comprehensive solution to address the delayed ingestion of O365 events in the US region. We will continue to monitor the impacted system to ensure its fully operational. Additionally, we are working diligently to process the backlog of o365 events between 20 February 2026 and 22 February 2026.
Feb 25, 2026 - 14:38 UTC
Identified - Barracuda XDR is currently experiencing an issue with the ingestion of O365 events in US region. This complication may result in delays or the potential loss of events from 20 February 2026 at 23:00 UTC, impacting customers in the US region. Our engineering team has resolved the O365 ingestion issue to process the real-time events flow and is diligently working to reingest the historic events. We understand the possible repercussions this may have on your business operations and are committed to restoring full functionality as swiftly as possible. We will provide further updates once a comprehensive solution is in place. We appreciate your patience and understanding during this time.
Feb 24, 2026 - 04:02 UTC
Resolved -
This incident has been resolved.
Feb 25, 09:10 UTC
Update -
We are continuing to monitor for any further issues.
Feb 24, 13:58 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 24, 11:31 UTC
Investigating -
We are experiencing issues with propagating configuration changes from the SEM to boxes. We are investigating the issue. No impacts to user data.
Feb 24, 10:15 UTC
Resolved -
This incident has been resolved
Feb 18, 18:24 UTC
Monitoring -
There was a previous incident on 06 Feb 2026 which is resolved.
However to fully validate the resolution, all file share data for the affected customers was re-queued to replicate to the Barracuda Cloud. This did not re-queue all data only the the data that was not replicated as a result of the incident.
Customer will see a discrepancy in the replication queue size until the validation check completes.
Feb 9, 15:50 UTC
Resolved -
This incident is now resolved
Feb 17, 17:20 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 16, 15:51 UTC
Investigating -
We are currently experiencing an issue affecting all regions:
- Configuration changes are not propagating to appliances in a timely manner.
- The dashboard is also affected, with notable delays in updates appearing.
- Restore Browser (cloud view) is delayed. Local restores will continue to function, but cloud data may appear outdated until the incident is resolved.
At this time, any new schedules or configuration changes may not be applied to units, and Restore Browser may not display recent data.
Replication to Barracuda Cloud appears to be functioning normally.
We will provide further updates as the situation progresses. Thank you for your patience.
Feb 16, 04:01 UTC
Completed -
The scheduled maintenance has been completed.
Feb 17, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 11:00 UTC
Scheduled -
Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.
Feb 16, 11:48 UTC
Completed -
The scheduled maintenance has been completed.
Feb 16, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:00 UTC
Scheduled -
Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.
Feb 13, 18:56 UTC
Resolved -
This incident has been resolved.
Feb 13, 16:08 UTC
Update -
We are continuing to monitor for any further issues.
Feb 13, 16:06 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 11, 14:09 UTC
Update -
We are continuing to investigate this issue.
Feb 9, 16:23 UTC
Investigating -
Barracuda Cloud Archiving Service (BCAS) is currently experiencing an issue impacting message retrieval and export functionality for some customers, primarily in the EU and UK regions. Our engineers are actively working to restore normal service as quickly as possible. We understand this has an impact on your business, and we are working with urgency to get you back up and running.
Feb 9, 16:21 UTC
Completed -
The scheduled maintenance has been completed.
Feb 13, 07:37 UTC
Update -
We are continuing to verify the maintenance items.
Feb 13, 07:04 UTC
Verifying -
Verification is currently underway for the maintenance items.
Feb 13, 07:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 03:30 UTC
Scheduled -
During this period, BAC application will not be available (Cloud backup and BAC web interface will be down). We recommend planning your activities around the maintenance window accordingly. CPL/ATP services are not expected to be impacted.
Normal operations will resume once the maintenance is completed.
Feb 9, 06:02 UTC
Completed -
The scheduled maintenance has been completed.
Feb 12, 17:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:30 UTC
Scheduled -
We are doing a maintenance update to the SecureEdge platform. Provisioning of EdgeService may experience some down time during this time.
Feb 12, 16:30 UTC