We have solved the issue and are monitoring to ensure the issue does not come back. If you have any additional issues, please reach out to the support team.
Posted Sep 23, 2021 - 22:44 UTC
We are aware that customers continue to see stability issues, particularly with search and user interface availability. We continue to work on addressing the root causes, and are making all attempts to minimize and avoid downtime. We apologize for the inconvenience.
Posted Aug 27, 2021 - 22:29 UTC
We are continuing to work on addressing the cause of the service instability. Customers may observe intermittent issues as we make some emergency enhancements to the infrastructure. We are making all attempts to eliminate application downtime as much as possible. We apologize for the inconvenience.
Posted Aug 23, 2021 - 14:30 UTC
Our engineers have implemented a fix, services are restored and mail continues to be processed. We are monitoring message queues to ensure that the service is operating as normal.
Posted Aug 20, 2021 - 20:20 UTC
We are aware that there are still issues with message journaling. Our engineers are working to resolve the issue and will provide another update when a solution has been put in place.
Posted Aug 20, 2021 - 14:12 UTC
We have resolved issues with user interface availability, Exchange integration, and journaling. Processing of newly received items may be temporarily slow for some customers. If you have any additional issues, please reach out to the support team.
Posted Aug 20, 2021 - 00:10 UTC
Barracuda Cloud Archiving Service is currently experiencing issues affecting user interface availability, Exchange integration and journaling. Our engineers are currently working to identify the cause and get our services back online. We understand this has an impact on your business, and we are working to get the service up and running as quickly as possible.
We will provide another update once the issue has been identified and we have started to implement a solution.
Posted Aug 19, 2021 - 19:31 UTC
This incident affected: Cloud Archiving Service (Web Interface).