This incident has been resolved, and the View Ticket function in the XDR dashboard is fully operational
Posted Nov 01, 2025 - 17:36 UTC
Monitoring
We have implemented a solution to resolve this issue and continue to observe the recovery of View Ticket function in the dashboard. We will continue to monitor and provide further updates in an hour
Posted Nov 01, 2025 - 17:19 UTC
Identified
Barracuda XDR has encountered an issue with View Ticket function from the dashboard, which could result to problem in viewing alerts from the dashboard. Our engineering team has identified the root cause and is diligently working to resolve the issue. We recognize the potential impact on your business operations and are fully committed to restoring full functionality as swiftly as possible. However, we would like to ensure that there is no impact to the events ingestion and signals detection in the XDR platform. We will provide further updates once a solution has been implemented. We appreciate your patience and understanding during this time.
