Mail Archiving Delays in US region

Incident Report for Barracuda Networks

Resolved

This incident has been resolved.

Posted Mar 23, 2020 - 20:45 UTC

Identified

This morning, Barracuda Networks was made aware of an incident regarding email sent from customer email servers to the Barracuda Cloud Archiving Service hosted in the United States. Mail sent to this region was being deferred by customer email servers. All US customers are affected by this outage. If you are using the Cloud Archiving Service and in the United States you may notice mail being bounced and retried due to server disconnects.
Barracuda has identified the issue causing this problem. No email data loss has occurred.

Posted Mar 23, 2020 - 18:06 UTC

This incident affected: Message Archiver (Cloud Replication) and Cloud Archiving Service (Mail Processing).