Barracuda XDR - Service Disruption on Fortigate integration
Update - This incident has been resolved, and the fortinet events ingestion service is fully operational
Jun 12, 2025 - 18:15 UTC
Monitoring - Barracuda XDR was experiencing an issue in the Fortigate events ingestion, which could result in delayed ingestion for the last 12 hours. Our engineers have identified the root-cause and implemented a solution to resolve this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible.
We will continue to monitor the data ingestion service for fortigate integration, to ensure it is fully operational
Jun 12, 2025 - 11:29 UTC
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
90 days ago
100.0 % uptime
Today
Web Interface ? Operational
90 days ago
100.0 % uptime
Today
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
BarracudaCentral.org Operational
BarracudaONE Operational
90 days ago
100.0 % uptime
Today
BarracudaONE Web App Operational
90 days ago
100.0 % uptime
Today
Cloud Archiving Service Operational
Web Interface Operational
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud to Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
100.0 % uptime
Today
Cloud Control Operational
CloudGen Access Operational
90 days ago
100.0 % uptime
Today
API EU Operational
90 days ago
100.0 % uptime
Today
API US Operational
90 days ago
100.0 % uptime
Today
Enterprise Console EU Operational
90 days ago
100.0 % uptime
Today
Enterprise Console US Operational
90 days ago
100.0 % uptime
Today
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
SecureEdge Operational
90 days ago
100.0 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Edge Service EMEA ? Operational
90 days ago
100.0 % uptime
Today
Edge Service US ? Operational
90 days ago
100.0 % uptime
Today
Edge Service APAC ? Operational
90 days ago
100.0 % uptime
Today
Identity Management Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
Data Inspector Operational
90 days ago
100.0 % uptime
Today
ECHOplatform Operational
Email Gateway Defense Operational
90 days ago
100.0 % uptime
Today
Mail Delivery ? Operational
90 days ago
100.0 % uptime
Today
User Interface ? Operational
90 days ago
100.0 % uptime
Today
Email Security Gateway Appliance Operational
90 days ago
100.0 % uptime
Today
Email Processing Operational
90 days ago
100.0 % uptime
Today
Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Impersonation Protection (formerly Sentinel) Operational
Email Processing Operational
Dashboard UI Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Security Awareness Training Operational
Support Phone System Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
90 days ago
100.0 % uptime
Today
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Logging ? Operational
90 days ago
100.0 % uptime
Today
XDR Operational
90 days ago
99.99 % uptime
Today
XDR Dashboard Operational
90 days ago
100.0 % uptime
Today
XDR Service Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Notice: Barracuda Appliance Control Jun 15, 2025 03:30-04:30 UTC

We will be performing maintenance to optimize performance and improve system efficiency. Barracuda Appliance Control will remain available, but users may experience brief performance fluctuations during this time.
Date: Friday, June 14, 2025
Time: 11:30 PM – 12:30 AM EST
Duration: 60 minutes

Thank you for your patience and understanding.
Posted on Jun 12, 2025 - 17:15 UTC
Jun 12, 2025
XDR Service Interruption - o365 and windows integration
Resolved - This incident has been resolved, and the o365 and windows events ingestion service is fully operational
Jun 12, 00:34 UTC
Monitoring - Barracuda XDR was experiencing an issue in the o365 and windows events ingestion, which could result in delayed ingestion. Our engineers have identified the root-cause and implemented a solution to resolve this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible.
We will continue to monitor the data ingestion service for o365 an windows integration, to ensure it is fully operational
Jun 11, 23:36 UTC
Jun 11, 2025
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
Barracuda Cloud-to-Cloud Backup (CCB) - Disabled Backups
Resolved - This incident has been resolved.
Jun 8, 11:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Backups will resume on their regular schedule.
Jun 5, 17:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 14:13 UTC
Investigating - We're currently investigating an issue caused by a recent change that resulted in backups being disabled for a portion of Barracuda Cloud-to-Cloud Backup users globally. Our team is actively working on a fix to restore normal backup operations. We apologize for the disruption and will provide further updates as progress is made.
Jun 5, 14:13 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
SecureEdge maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:30 UTC
Scheduled - We would like to inform you of a planned maintenance window for SecureEdge Manager:

⚠️The frontend of the SecureEdge Manager may be temporarily inaccessible during this time. .
⚠️Configuration changes for Sites and EdgeServices and enrollment of new users for SecureEdge Access will not be possible.

✅ Important: All existing Sites and EdgeServices will continue to operate normally with their current configuration. No downtime or service interruptions are expected on a data-plane level.

We appreciate your understanding and apologize for any inconvenience this may cause.
Jun 2, 14:38 UTC
Jun 4, 2025
Customers Unable to Authenticate to BCC
Postmortem - Read details
Jun 4, 17:16 UTC
Resolved - Per support the issue is resolved with the rollback. Barracuda will continue to monitor.
Jun 4, 17:11 UTC
Monitoring - Some customers logging into BCC were receiving "User credentials were invalid, please try again" error due to a bug in a latest version release. Rollback has taken place to resolve the problem.
Jun 4, 17:08 UTC
Jun 3, 2025
Barracuda XDR - SentinelOne Agent Connectivity failure
Resolved - The connectivity issue between the SentinelOne agents and our management console is now resolved. For any further questions or inquiries in this regard, please contact soc@barracuda.com.
Jun 3, 17:46 UTC
Identified - Barracuda XDR is currently experiencing an issue with connectivity between the SentinelOne agents and our management console. Our SOC team is currently working closely with SentinelOne`s engineers to resolve it. Please be assured that the agent continues to provide protection on local endpoints.
We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will provide further updates once the solution is implemented. Thank you for your patience.
Jun 3, 12:59 UTC
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Barracuda XDR - View Alert Service Disruption
Resolved - This incident has been resolved, and the view ticket service in dashboard is fully operational
May 30, 21:40 UTC
Monitoring - Our engineering team has implemented a solution to resolve this issue and the tickets should be visible from the dashboard now.

We will continue to monitor to ensure the impacted service is fully operational.
May 30, 20:50 UTC
Identified - Barracuda XDR has encountered an issue with View Ticket function from the dashboard, which could result in viewing alert details from the dashboard. Our engineering team has identified the root-cause and actively working on resolving this issue. We understand the impact this may have on your business and are committed to restoring this service as quickly as possible. We will provide further updates once we implement a solution.
The core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational.
May 30, 18:40 UTC
May 29, 2025
Barracuda XDR - SentinelOne Console Outage
Resolved - This incident has been resolved, and the XDR managed endpoint security (SentinelOne) service is fully operational from 3:30pm ET
May 29, 21:00 UTC
Monitoring - We're beginning to see SentinelOne console availability gradually be restored.

SentinelOne has stated the following in their latest update: "We are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Our initial RCA shows an internal automation issue, and not a security incident. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue."
May 29, 17:56 UTC
Investigating - We are aware that SentinelOne is currently experiencing an outage impacting console availability. This issue is subsequently impacting the endpoints data within the Barracuda XDR Dashboard. We are in contact with SentinelOne who is currently investigating this matter. Please be assured that while your endpoints may not be visible in the dashboard, the SentinelOne agents deployed are still providing protection.

Thank you for your patience.
May 29, 15:37 UTC
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