Barracuda XDR - Ticket Integration Service Disruption

Incident Report for Barracuda Networks

Resolved

This incident has been resolved, and the ticket integration service is fully operational

Posted May 15, 2025 - 09:44 UTC

Monitoring

Barracuda XDR has encountered an issue with tickets getting integrated to our ticket integration service - Connectwise, ServiceNow and Autotask, which could result in the failure of alerts sync up to the target systems. All tickets are available in the dashboard but not synced to the target systems configured to sync. This integration service was down from 12th May 10AM ET to 14th May 2PM ET.
Our engineering team has identified the root-cause and resolved this issue in the ticketing integration. We are working on re-populating the tickets for today

Posted May 14, 2025 - 18:44 UTC

This incident affected: XDR (XDR Service).