Monitoring - Barracuda XDR is currently experiencing an issue with the ingestion of Barracuda Email events. This complication may result in delays or the potential loss of events from 6:30am to 8am UTC, impacting customers in the US region. Our engineering team has resolved the email events ingestion issue to process the real-time events flow and is diligently working to reingest the missed events. We understand the possible repercussions this may have on your business operations and are committed to restoring full functionality as swiftly as possible. We will provide further updates once a comprehensive solution is in place. We appreciate your patience and understanding during this time.
Mar 27, 2026 - 08:25 UTC
Resolved -
All customer impact has been resolved and mail processing is fully restored for all customers in the region.
Mar 29, 15:18 UTC
Update -
We are continuing to restore service. The number of affected customers in the region is now below 10%.
Mar 28, 11:11 UTC
Identified -
The issue has been identified and our engineers are working with operations staff to restore services.
Mar 28, 10:55 UTC
Investigating -
Mail processing may be impacted for up to 15% of customers in the UK region. Affected customers may experience a delay in new mail processing until service is restored.
Mar 28, 10:53 UTC
Resolved -
This incident has been resolved.
Mar 27, 17:57 UTC
Monitoring -
We're currently experiencing ingestion delays with incident response. A fix has been identified and we're currently monitoring.
Mar 27, 13:18 UTC
Completed -
The scheduled maintenance has been completed.
Mar 22, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 07:30 UTC
Scheduled -
WAF-as-a-Service will be undergoing a scheduled maintenance for pushing the latest GeoIP definition updates for the 12.2 (New) datapath version. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance.
Mar 21, 14:57 UTC
Completed -
The scheduled maintenance has been completed.
Mar 21, 10:22 UTC
Verifying -
Verification is currently underway for the maintenance items.
Mar 21, 10:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 04:00 UTC
Scheduled -
During this period, BAC application will not be available (Cloud backup and BAC web interface will be down). We recommend planning your activities around the maintenance window accordingly. CPL/ATP services are not expected to be impacted.
Normal operations will resume once the maintenance is completed.
Mar 18, 10:16 UTC
Resolved -
This incident has been resolved.
Mar 20, 18:10 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 20, 13:55 UTC
Investigating -
We are investigating an issue with Cloud-to-Cloud Backup that is causing long-running backup jobs and user interface slowness.
Mar 20, 12:39 UTC