Degraded performance for Barracuda Cloud-to-Cloud Backup Germany Region
Update - The German region is now operational. A subset of backup data from June & July may not be available in the application for some customers, but has been verified as complete and correct. Our team is working to make this data available in the application as soon as possible.
Aug 17, 13:35 UTC
Update - We are continuing to work on a fix for this issue.
Aug 17, 13:34 UTC
Update - The German region is now operational. A subset of backup data from June & July may not be available in the application for some customers, but has been verified as complete and correct. Our team is working to make this data available in the application as soon as possible.
Aug 12, 14:37 UTC
Identified - Cloud-to-Cloud Backup is currently experiencing degraded backup & restore performance for a some customers in the Germany region. Our team is investigating and will post an update as soon as possible.
Aug 3, 22:25 UTC
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
90 days ago
98.78 % uptime
Today
Web Interface ? Operational
90 days ago
98.78 % uptime
Today
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
90 days ago
99.58 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
99.58 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Operational
Web Interface Operational
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud Control Operational
CloudGen Access Operational
90 days ago
100.0 % uptime
Today
API EU Operational
90 days ago
100.0 % uptime
Today
API US Operational
90 days ago
100.0 % uptime
Today
Enterprise Console EU Operational
90 days ago
100.0 % uptime
Today
Enterprise Console US Operational
90 days ago
100.0 % uptime
Today
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
CloudGen WAN Operational
90 days ago
100.0 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Cloud Security Guardian Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
100.0 % uptime
Today
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Security Service Operational
Mail Delivery ? Operational
User Interface ? Operational
Impersonation Protection (formerly Sentinel) Operational
Email Processing Operational
Dashboard UI Operational
Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance for CloudGen WAN Aug 23, 11:00-16:00 UTC
CloudGen WAN service maintenance. The configuration service and web portal will be unavailable intermittently during this period. No configuration changes will be possible during the maintenance window. Site and cloud gateway devices will continue to operate and are unaffected by these changes.
Posted on Aug 16, 13:26 UTC
Past Incidents
Aug 20, 2022

No incidents reported today.

Aug 19, 2022

No incidents reported.

Aug 18, 2022
Advance Threat Protection (ATP) service is experiencing delays in scanning attachments.
Resolved - This incident has been resolved.
Aug 18, 15:14 UTC
Monitoring - A fix has been implemented and we are montoring the fix. If you see emails with attachments having a "scan inconclusive" in quarantine, because of this issue, then you can manully retry to deliver this mail for the fastest resolution.
Aug 17, 18:21 UTC
Update - One of the two ATP service regions in the US was impacted between 7:00am-7:30am PT. Traffic was routed to the the failover region in US (useast) and ATP requests continue to be processed without issues currently. We are still working on fixing the issue and moving the emails that are stuck on "pending scan" through the process.
Aug 17, 17:06 UTC
Identified - We are currently investigating the issue. If you are using our email gateway products, we use ATP to scan attachments. You may see an increase in "pending scan" emails. This will impact all emails having attachments that were received between 7:00-7:30AM PT on 08/17/2022.
Aug 17, 16:18 UTC
Aug 17, 2022
Scheduled Maintenance for Cloud-to-Cloud Backup v3 (CCB) - Germany & Japan Regions
Completed - The scheduled maintenance has been completed.
Aug 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 17:00 UTC
Scheduled - CCB will be undergoing maintenance in the Germany & Japan regions beginning Wednesday, August 17, 2022 at 17:00 UTC (Wednesday, 17 Aug at 7:00PM CEST/Thursday, 18 Aug at 2:00AM JST). The maintenance is expected to last no more than 4 hours and may intermittently impact the following products:
Aug 12, 20:03 UTC
Degraded performance for Barracuda Cloud-to-Cloud Backup Canada Region
Resolved - This incident has been resolved.
Aug 17, 13:22 UTC
Update - Systems are now operational and all customer backups are running. Some customers may have long running jobs, which we are continuing to monitor.
Aug 12, 14:32 UTC
Update - We are continuing to monitor for any further issues.
Aug 1, 12:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 17:19 UTC
Identified - The Canada region for Cloud-to-Cloud Backup is currently experiencing degraded UI response times and degraded backup performance. Our team is investigating and will post an update as soon as possible.
Jul 29, 14:43 UTC
Aug 16, 2022
Service Outage for Barracuda Appliance Control
Resolved - “The Appliance Control "Web Interface" service is now available and customer will be able to manage their devices from Barracuda Cloud Control portal.”
Aug 16, 05:20 UTC
Update - We are continuing to investigate this issue.
Aug 13, 05:29 UTC
Investigating - We are currently experiencing a service outage in Appliance Control “Web Interface” service. Appliance Control customers may not be able to manage the device from the cloud.

Note: Using the local web interface, affected device can be managed.
Aug 13, 05:29 UTC
Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022
Aug 12, 2022
Barracuda Cloud Archiving Service (BCAS) & Message Archiver (BMA) - Email Processing Delay (Canada Region)
Resolved - Engineering has identified and resolved the source of the issue. Mail processing and cloud replication services have returned to operational levels. We thank you for your patience while the issue was worked to resolution.
Aug 12, 16:02 UTC
Update - We continue to improve performance and mail processing in the Canada region. A small percentage of customers may still experience a delay in mail processing. Thank you for your continued patience.
Aug 4, 14:36 UTC
Update - We continue to improve performance and mail processing in the Canada region. A small percentage of customers may still experience a delay in mail processing. Thank you for your continued patience.
Aug 1, 19:19 UTC
Update - We have identified the issue are continuing to work to enhance performance. Some customers in our Canada region may still experience slow email processing. We thank you for you continued patience.
Jul 29, 17:02 UTC
Update - We are continuing to work to enhance the performance of our mail processing in the Canada region. Some Cloud Archiving and Message Archiver customers may still experience delays in mail processing.
Jul 22, 18:23 UTC
Identified - We are currently enhancing the performance of mail processing services in the Canada region. Some Cloud Archiving Service and Message Archiver customers may experience a delay in mail processing.
Jul 14, 20:11 UTC
Aug 11, 2022

No incidents reported.

Aug 10, 2022
Appliance Control Partial Outage
Resolved - This incident has been resolved.
Aug 10, 05:04 UTC
Update - We are continuing to investigate this issue.
Aug 10, 05:03 UTC
Update - Device connection issue using Appliance Control has been addressed.
Aug 10, 05:03 UTC
Update - We are continuing to investigate this issue.
Aug 6, 07:35 UTC
Investigating - We are currently experiencing a partial outage in Appliance Control “Device Connection” service. Appliance Control customers may experience device connection failure when managing device from the cloud.

Note: Using the local web interface, affected device can be managed.
Jul 26, 13:05 UTC
Aug 9, 2022
Adding new Exchange Web Service sources may not be successful
Resolved - Exchange Integration services for Exchange Web service sources have been restored. Thank you for your patience while this issue was resolved and thank you for choosing Barracuda.
Aug 9, 17:36 UTC
Monitoring - We have identified the issue and implemented a fix across all regions. We will continue to monitor the service to ensure that EWS services are connecting properly.
Aug 8, 18:18 UTC
Investigating - Adding new Exchange Web Service sources for Exchange Integration jobs currently may fail to authorize. Barracuda engineering is working to identify and resolve this issue. We will provide an update as soon as new information is available.
Aug 8, 06:02 UTC
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022
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