Update - We are continuing to work on a fix for this issue.
Nov 17, 2023 - 07:48 UTC
Identified - We are aware that customers in the US are not receiving any results when conducting an audit log search with a date that is previous to Nov. 17th, 2023.

We understand the frustration that could cause and assure you that our team is considering a number of options to provide a complete and seamless solution to this issue.
  
During this time, should you require any audit log that predates November 17, 2023, please reach out to our dedicated customer support team. They will be able to facilitate retrieving a complete copy of your audit logs.

We sincerely apologize for any inconvenience that this may cause to you. We will provide any updates as we soon as we can.

Nov 17, 2023 - 07:46 UTC
Monitoring - Email Gateway Defense: We’re gradually rolling out the enhanced authentication with new user interface. You can learn more about enhanced authentication here: https://campus.barracuda.com/doc/100368461/ and our new User Interface for end users here: https://campus.barracuda.com/doc/96023030/
Sep 15, 2023 - 16:23 UTC
Update - We sincerely appreciate your patience during the recent invalid login issues. We are thrilled to share a promising update: the complete long-term solution is currently in testing. We anticipate starting beta testing by week's end, with a full rollout targeted by month-end. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.

Your understanding and support mean a lot to us as we work towards a seamless experience.

Aug 09, 2023 - 21:16 UTC
Update - We want to express our gratitude for your understanding and patience as we worked to address the recent invalid login errors on our Email Gateway Defense product.
The temporary workaround is now in place since July 20th, providing relief from the issue for most users. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Nevertheless, our team continues to diligently work on a long-term solution. We aim to provide an update during the week of 8th August, ensuring a smoother experience for you. If you have any questions or concerns, please don't hesitate to reach out to our support team.

Aug 02, 2023 - 21:22 UTC
Update - Some customers of Email Gateway Defense (formerly “Essentials”) may be encountering intermittent issues with logging into the end-user interface to perform actions such as reviewing quarantined messages. End-users are presented with an “invalid login” error. Administrator access to the product is unaffected in all cases.

While we work diligently on implementing a resolution to the issue, our customer support team has several work-arounds available that can be quickly implemented at your request.

Our aim is to implement a temporary solution, where a user will be redirected to a working UI on Monday the 24th of July or sooner. The full solution will be implemented by end of month, where we will eliminate all login issues.

Thank you for your understanding and patience as we work to improve your experience with our product. We are committed to providing you with the best product and service possible.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Jul 20, 2023 - 20:49 UTC
Identified - The fix that was deployed has not completely resolved the issue of invalid login errors that our users on Email Gateway Defense are currently experiencing. The team is diligently continuing to work on this matter, prioritizing its resolution. We are actively investigating the root cause and implementing additional measures to ensure a comprehensive solution.

We understand the frustration this may be causing and want to assure you that addressing this problem remains our top priority. We apologize for any inconvenience it may have caused and sincerely appreciate your ongoing patience and support as we work through this challenging situation.

Rest assured, we are committed to providing a secure and seamless experience for all our users, and we will keep you informed of any significant updates. Please do not hesitate to reach out to our support team if you have any questions or concerns.

Jul 17, 2023 - 23:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 2023 - 23:09 UTC
Identified - Users on Email Gateway Defense are receiving an error: The link to login is invalid. We are investigating login problems seen by users and have identified the problem. We are working on fixing the issue with a tentative timeline for the fix to be released on or before July 14th. We thank you for your understanding and support as we work through this issue and sincerely apologize for any inconvenience it may cause. If you have any questions, please reach out to support@barracuda.com.
Jul 06, 2023 - 20:24 UTC
Appliance Control Operational
90 days ago
100.0 % uptime
Today
Web Interface ? Operational
90 days ago
100.0 % uptime
Today
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
100.0 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Operational
Web Interface Operational
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud Control Operational
CloudGen Access Operational
90 days ago
100.0 % uptime
Today
API EU Operational
90 days ago
100.0 % uptime
Today
API US Operational
90 days ago
100.0 % uptime
Today
Enterprise Console EU Operational
90 days ago
100.0 % uptime
Today
Enterprise Console US Operational
90 days ago
100.0 % uptime
Today
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
SecureEdge Operational
90 days ago
99.99 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
99.98 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Cloud Security Guardian Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
100.0 % uptime
Today
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Gateway Defense Operational
90 days ago
100.0 % uptime
Today
Mail Delivery ? Operational
90 days ago
100.0 % uptime
Today
User Interface ? Operational
90 days ago
100.0 % uptime
Today
Impersonation Protection (formerly Sentinel) Operational
Email Processing Operational
Dashboard UI Operational
Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
90 days ago
100.0 % uptime
Today
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Logging ? Operational
90 days ago
100.0 % uptime
Today
XDR Operational
90 days ago
99.95 % uptime
Today
XDR Dashboard Operational
90 days ago
100.0 % uptime
Today
XDR Service Operational
90 days ago
99.91 % uptime
Today
Email Security Gateway Appliance Operational
90 days ago
100.0 % uptime
Today
Email Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
WAF-as-a-Service will be undergoing a scheduled maintenance for pushing stability fixes for the 12.1 (Early Availability) datapath version. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance.
Posted on Dec 05, 2023 - 12:23 UTC
Past Incidents
Dec 6, 2023

No incidents reported today.

Dec 5, 2023
Resolved - This incident has been resolved.
Dec 5, 12:33 UTC
Investigating - We are aware that some customers have received erroneous license violation emails from WAF-as-a-Service. Please ignore them, these are in error and no customer will have any licenced features deactivated. We have already stopped further emails from being sent. We are now investigating the cause and will update once this has been identified and resolved.
Mar 23, 15:06 UTC
Resolved - This incident has been resolved.
Dec 5, 12:32 UTC
Update - We are continuing to monitor for any further issues.
Dec 5, 12:32 UTC
Monitoring - SNI Apex redirect was unavailable for HTTPS endpoints for about 6 hours. We have found the issue, implemented a fix and are monitoring the system.
We are actively looking into what has happened

Aug 17, 10:46 UTC
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023
Resolved - Our team has identified the cause of this issue and has implemented a solution. At this time, the issue is resolved.

As noted in the previous update, some recent emails failed to be delivered to the SOC. If you are awaiting a response from the SOC on a request you've submitted recently, it is likely that the message failed. We are actively working to restore as many failed messages as possible. However, for these cases, we encourage customers to either re-send the email at this time or call the SOC at 855-838-4500 for faster responses. Thank you

Nov 28, 16:45 UTC
Investigating - Barracuda XDR is currently experiencing an issue with emails sent from our customers to the SOC at soc@barracuda.com. The issue is preventing these messages from reaching our ticketing system. Therefore, customers will experience delayed response times when attempting to contact the SOC via this email address. For any urgent matters, please contact the SOC via phone at 855-838-4500 or using our legacy email address soc@skoutsecure.com - either of these options will successfully connect you with the SOC.

Our engineers are currently working to identify the cause and get the issue resolved as quickly as possible. We will provide another update once the issue has been identified and we have started to implement a solution.

Nov 28, 15:05 UTC
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - This incident has been resolved.
Nov 24, 01:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 19:05 UTC
Identified - We are aware that Barracuda MSP Partners are not receiving ConnectWise Manage Billing Updates. We are investigating the issue and working towards a resolution. We sincerely apologize for any inconvenience that this may cause to you. For assistance, please contact Barracuda MSP Partner Support.
Nov 22, 15:03 UTC
Nov 23, 2023
Completed - The scheduled maintenance has been completed.
Nov 23, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 10:01 UTC
Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process
Nov 20, 13:37 UTC
Nov 22, 2023