Identified - Our engineering team has identified the issue and has begun efforts to resolve the issue. We will notify you as soon as the solution has been put in place.

We will provide another update as soon as the solution is in place.
May 14, 15:06 UTC
Identified - Some Cloud Archiving customers in the UK may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore the service to normal operating levels.
May 10, 17:04 UTC
Update - Most mail received prior to April 6, 2021 has been received and is currently available for search, and we're working to make the remaining items available. Items received during the time of the incident are safely stored and will become available as we process them. We'll continue to provide updates along with an estimate when we're able.
Apr 20, 01:46 UTC
Update - We are continuing to work on the rebuild of the indexes though progress has been slower than expected. We are still expecting mail that was archived before last week to be available within the next 24 hours.
Apr 15, 00:31 UTC
Update - Our Engineering team is working on rebuilding some of the indexes for archived mail. Any mail that was archived before last week will be searchable within the next 24 hours.

Any mail that was archived within the last week is still being re-indexed. We will provide an estimated time for resolution as soon as it is available.
Apr 12, 20:24 UTC
Update - We are continuing to work on resolving the issue. We will share additional information with you as soon as it becomes available.
Apr 9, 14:34 UTC
Identified - Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
Apr 7, 19:09 UTC
Appliance Control Operational
Web Interface Operational
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
90 days ago
99.89 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
99.89 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Partial Outage
Web Interface Operational
End-user Access Operational
Mail Processing Partial Outage
Exchange Integration Operational
PST Import Degraded Performance
Cloud Control Operational
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Security Service Operational
Mail Delivery ? Operational
User Interface ? Operational
Forensics and Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Sentinel Operational
Email Processing Operational
Dashboard UI Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Cloud Security Guardian Operational
90 days ago
99.93 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
99.87 % uptime
Today
Managed SOC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 16, 2021
Completed - The scheduled maintenance has been completed.
May 16, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:00 UTC
Scheduled - During this maintenance window, we will be transitioning the following WAF-as-a-Service regions to a new deployment mode:

* South Korea, Seoul
* Australia, Canberra 2
* USA, Texas
* South Africa, Cape Town

During the transition, applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

In addition, over the course of the maintenance window, various locations will experience configuration propagation delays of 10-60 minutes.

Please contact Barracuda Support if you have any questions.
May 11, 15:13 UTC
May 15, 2021

No incidents reported.

May 14, 2021

Unresolved incident: Imports from uploaded PST files are delayed - EU Region.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

Unresolved incidents: Barracuda Cloud Archiving Service Disruption - UK Region, Mail Processing Delays in the US for Cloud Archiving Service.

May 9, 2021
Resolved - This incident has been resolved.
May 9, 07:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 15:08 UTC
Identified - We have identified an issue causing some backup and restore jobs to slow down for customers in the US region.
May 3, 04:02 UTC
May 8, 2021

No incidents reported.

May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 02:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:02 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 14, 20:18 UTC
Completed - The scheduled maintenance has been completed.
May 7, 02:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:02 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 14, 20:19 UTC
May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 16:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 16:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 14, 20:17 UTC
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 20:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 14, 20:14 UTC
Completed - The scheduled maintenance has been completed.
May 5, 20:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 14, 20:15 UTC
Completed - The scheduled maintenance has been completed.
May 5, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 14:31 UTC
Scheduled - We will be undergoing scheduled maintenance at this time. The impact to Barracuda Backup is expected to be minimal, but may briefly interrupt downloads that are in-progress from the cloud interface. Those downloads can be resumed using the Firefox browser.
May 4, 14:11 UTC
May 4, 2021
May 3, 2021
May 2, 2021
Completed - The scheduled maintenance has been completed.
May 2, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 18:00 UTC
Scheduled - We will be optimizing WAF-as-a-Service infrastructure during this maintenance window. Traffic flow will continue unaffected from all locations. Over the course of the maintenance window, various locations will experience configuration propagation delays of 10-60 minutes. No customer-facing changes are being made as part of this maintenance window.

Please contact Barracuda Support if you have any questions.
Apr 30, 18:14 UTC