Update - We are continuing to monitor for any further issues.
May 13, 2026 - 14:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 2026 - 18:41 UTC
Identified - PDUs (Power Distribution Units) went out in the US datacenter, causing a large number of RDX hosts to go offline. The vendor and our team are working to replace failed units as quickly as possible, however some customers may experience an inability to search and/or exports while the hardware is restored. There is no data loss associated with this incident.
May 12, 2026 - 15:39 UTC
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process. Posted on
May 12, 2026 - 08:06 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 07:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:30 UTC
Scheduled -
We will be performing scheduled maintenance on Barracuda Email Gateway Defense (EGD). Region(s) Affected: [US / UK / DE / AU / CA / IN] During this maintenance window, the EGD management console may be temporarily unavailable. We expect no data loss. All services will be fully restored upon completion. We apologize for any inconvenience and appreciate your patience. — Barracuda Networks
May 12, 13:36 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 12, 10:49 UTC
Scheduled -
During this period, BAC application will not be available (Cloud backup and BAC web interface will be down). We recommend planning your activities around the maintenance window accordingly. CPL/ATP services are not expected to be impacted.
May 12, 10:49 UTC
Completed -
The scheduled maintenance has been completed.
May 6, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 12:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
May 5, 12:58 UTC
Resolved -
This issue has been resolved for all customers and mail processing has been restored to full capacity. All items are now available for search results.
May 1, 20:03 UTC
Monitoring -
Mail processing service has been restored for nearly all customers with a very small set of affected items remaining. We are continuing to work towards resolution for those remaining items.
May 1, 15:25 UTC
Identified -
Mail processing service is currently degraded for some customers in the US region. Engineering has identified the issue and is working to restore full capacity to the service. Message ingestion is unaffected, but new items and some search results may be unavailable until service is restored.
Apr 30, 07:54 UTC