Barracuda Cloud Archiving Service – United States Region – Slow and Inconsistent Services
Identified - Barracuda Engineering has identified an issue with our United States datacenter. The issue is causing slowness and interruptions in some services. Barracuda was made aware of this issue on October 21, 2020. The services affected are web access, inbound SMTP traffic, and SFTP download services. The impact of this issue is slow or dropped web connections, deferred SMTP traffic going to the Archiving service, and slow or dropped SFTP connections. We wish to apologize for any inconvenience this is causing.
There is no need to contact support if you are experiencing this issue. Barracuda is aware of the situation and is handling it with top priority. There is no chance for data loss. Remediations are ongoing in the interim until a permanent fix is established, and services should become more stable soon.
Thank you for being a Barracuda Networks customer. We will update this page with new information as it becomes available.
Oct 26, 19:45 UTC
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
Web Interface Operational
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
90 days ago
99.91 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
99.91 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Degraded Performance
Web Interface Degraded Performance
End-user Access Operational
Mail Processing Degraded Performance
Exchange Integration Operational
PST Import Operational
Cloud Control Operational
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Security Service Operational
Mail Delivery ? Operational
User Interface ? Operational
Forensics and Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Sentinel Operational
Email Processing Operational
Dashboard UI Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Cloud Security Guardian Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020

Unresolved incident: Barracuda Cloud Archiving Service – United States Region – Slow and Inconsistent Services.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Email deletion delays
Resolved - This incident has been resolved.
Oct 23, 20:36 UTC
Monitoring - We have identified and addressed an issue in Forensics and Incident Response that caused delays in incident creation and email deletion. Email deletion delays are still present, but should resolve shortly.
Oct 23, 20:03 UTC
Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Backup and Cloud to Cloud Backup scheduled maintenance October 15th
Completed - The scheduled maintenance has been completed.
Oct 15, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 15:00 UTC
Scheduled - Barracuda will be performing maintenance to the Barracuda Backup and Cloud to Cloud Backup reporting infrastructure worldwide on Thursday, October 15, 2020 between 15:00 and 18:00 UTC. During this time, backup, restore, and report viewing operations may be impacted for some customers.
Oct 8, 15:49 UTC
ESS DE is having issue - 451 Server too busy
Resolved - This incident has been resolved.
Oct 15, 17:23 UTC
Monitoring - We have resolved the issue causing the delays in mailflow. Deferrals have been resolved, and we continue to monitor to ensure the issue does not recur.
Oct 15, 16:16 UTC
Update - Our engineering team has identified the issue and has begun efforts to solve the issue. We will notify you as soon as the solution has been put in place.

We will provide another update as soon as the solution is in place.
Oct 15, 16:13 UTC
Update - We've identified the root cause and have addressed the issue causing deferrals. Mail will be delayed as sending servers retry.
Oct 15, 14:54 UTC
Investigating - ESS is currently experiencing an issue. Our engineers are currently working to identify the cause and get our services back online. We understand this has impacts on your business, we are working to get you up and running as fast as possible.

We will provide another update once the issue has been identified and we have started to implement a solution.
Oct 15, 11:39 UTC
Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

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