Completed -
The scheduled maintenance has been completed.
Jun 24, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 22, 16:25 UTC
Scheduled -
Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.
Jun 22, 16:16 UTC
Resolved -
We have successfully completed the scheduled system upgrade for the Email Security Events ingestion service in the US region. During the upgrade window, there was a temporary disruption in event ingestion from 06/22/2026 22:48:50 UTC to 06/23/2026 00:06:00 UTC.
We acknowledge the potential impact this interruption may have had on your business operations and would like to assure you that the service has now been fully restored and is operating normally.
Jun 23, 00:24 UTC
Update -
We are continuing to monitor for any further issues.
Jun 23, 00:24 UTC
Monitoring -
Our engineering team will be conducting a scheduled system upgrade to the data streaming solution that supports the Email Security Events Ingestion Service. This maintenance window is expected to be completed within one hour. We anticipate minimal disruption to the affected ingestion service during this period.
Jun 22, 21:07 UTC
Completed -
The scheduled maintenance has been completed.
Jun 18, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Jun 16, 08:14 UTC
Completed -
The scheduled maintenance has been completed.
Jun 15, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 10:00 UTC
Scheduled -
Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.
Jun 11, 15:07 UTC
Resolved -
This incident has been resolved.
Jun 12, 13:59 UTC
Update -
We are continuing to monitor for any further issues.
May 13, 14:34 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 12, 18:41 UTC
Identified -
PDUs (Power Distribution Units) went out in the US datacenter, causing a large number of RDX hosts to go offline. The vendor and our team are working to replace failed units as quickly as possible, however some customers may experience an inability to search and/or exports while the hardware is restored. There is no data loss associated with this incident.
May 12, 15:39 UTC