Resolved -
This issue has been resolved for all customers and mail processing has been restored to full capacity. All items are now available for search results.
May 1, 20:03 UTC
Monitoring -
Mail processing service has been restored for nearly all customers with a very small set of affected items remaining. We are continuing to work towards resolution for those remaining items.
May 1, 15:25 UTC
Identified -
Mail processing service is currently degraded for some customers in the US region. Engineering has identified the issue and is working to restore full capacity to the service. Message ingestion is unaffected, but new items and some search results may be unavailable until service is restored.
Apr 30, 07:54 UTC
Resolved -
This incident has been resolved.
Apr 28, 18:27 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 28, 18:22 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 28, 17:37 UTC
Update -
We are continuing to investigate this issue.
Apr 28, 14:17 UTC
Investigating -
An issue has been identified with our configuration propagation taking much longer than expected. We are working on identifying the problem - there will be no associated downtime for the applications hosted. Please stay tuned for more updates on this issue as we continue to make progress and ensure normal stability of operations.
Apr 28, 14:14 UTC
Resolved -
Our Datalake vendor has restored the Compute service, however there is no impact to our logs ingestion service in XDR. Hence, closing this incident
Apr 27, 20:53 UTC
Investigating -
Barracuda XDR is currently experiencing an issue with log ingestion into the XDR platform, which is impacting customers globally. Our engineering team is actively engaged with Databricks support to resolve this matter. We recognize the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. Further updates will be provided once the root cause has been identified. Thank you for your patience and understanding.
Apr 27, 20:07 UTC
Completed -
The scheduled maintenance has been completed.
Apr 23, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Apr 21, 12:38 UTC
Resolved -
This incident has been resolved by the datalake vendor, and the impacted service is fully operational
Apr 22, 01:20 UTC
Monitoring -
Our engineering team has worked with the datalake vendor to restore service in the Canada region, and the log ingestion service is now operating normally. We will continue to monitor the system closely to ensure it remains fully operational.
Apr 21, 21:22 UTC
Investigating -
Barracuda XDR is currently experiencing an issue affecting the ingestion of logs into the XDR platform, which is impacting customers in the Canada region. Our engineering team is actively working with Databricks Support to investigate and resolve this matter. We acknowledge the potential impact on your business operations and want to assure you that we are fully committed to restoring full functionality as quickly as possible. Further updates will be provided once the root cause has been identified. Thank you for your patience and understanding.
Apr 21, 20:56 UTC