Update - We are continuing to monitor for any further issues.
May 13, 2026 - 14:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 2026 - 18:41 UTC
Identified - PDUs (Power Distribution Units) went out in the US datacenter, causing a large number of RDX hosts to go offline. The vendor and our team are working to replace failed units as quickly as possible, however some customers may experience an inability to search and/or exports while the hardware is restored. There is no data loss associated with this incident.
May 12, 2026 - 15:39 UTC
WAF-as-a-Service will be undergoing a scheduled maintenance for pushing regular upgrades for the underlying Azure infrastructure. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance. Posted on
Jun 04, 2026 - 09:29 UTC
Resolved -
This incident has been resolved, and the events ingestion is now fully operational
Jun 3, 22:12 UTC
Identified -
Barracuda XDR is currently experiencing an issue in ingesting the logs into XDR platform which impacts the customers globally. Our engineering has been actively working to address this issue. We acknowledge the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. We will provide further updates once the root-cause is identified. Thank you for your patience and understanding
Jun 3, 20:44 UTC
Completed -
The scheduled maintenance has been completed.
Jun 3, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 10:00 UTC
Scheduled -
Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process.
Jun 2, 16:33 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 16:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:27 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
May 21, 14:26 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
May 20, 12:38 UTC