Resolved -
This incident has been resolved, and the o365 events ingestion is back to business-as-usual
Apr 18, 03:23 UTC
Monitoring -
Our engineering team has identified the cause of this issue and implemented a solution. We will continue to monitor to ensure the o365 events ingestion functionality is back to business-as-usual
Apr 17, 20:02 UTC
Investigating -
Barracuda XDR is currently experiencing an issue in the o365 events ingestion, only in US region, which could result in delayed ingestion. Our engineers are actively working to resolve this issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will provide further updates as we identify the root cause and implement a solution
Apr 17, 17:28 UTC
Resolved -
Resolved: Our Phone Provider has indicated their services are stabilizing. The Support team has tested and validated that we are once again able to receive inbound phone calls as well as make outbound phone calls, confirming that at this time our phone system is fully operational.
Apr 17, 00:10 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 16, 20:45 UTC
Update -
We are continuing to work on a fix for this issue.
Apr 16, 20:05 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 16, 20:05 UTC
Investigating -
Due to a current global outage with our phone provider, the Barracuda support team is experiencing an issue impacting our phone system and is currently unable to make or receive phone calls. For the time being, we encourage our customers to reach out for Support by emailing support@barracuda.com. Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.
Apr 16, 20:05 UTC
Resolved -
Zoom has indicated their services are stabilizing. The XDR SOC team has tested and validated that we are once again able to receive inbound phone calls as well as make outbound phone calls, confirming that at this time our phone system is fully operational.
Apr 16, 20:51 UTC
Identified -
Due to a current global outage with our phone provider, the Barracuda XDR SOC team is experiencing an issue impacting our phone system. The SOC team is currently unable to make outbound calls to our customers, including calls for high-risk alerts. Additionally, customers are currently unable to call the SOC for support. For the time being, we encourage our customers to closely monitor all security alerts being issued by the SOC, as well as to submit all requests to the SOC via email (soc@barracuda.com). Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.
Apr 16, 19:58 UTC
Completed -
The scheduled maintenance has been completed.
Apr 16, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Apr 15, 14:05 UTC
Resolved -
Our SOC has concluded maintenance, and there is no longer a delay in Automated Threat Response component for Microsoft 365
Apr 14, 14:12 UTC
Update -
Our SOC is continuing to monitor this scheduled maintenance on Impossible Travel and Anomalous Login detection models for Microsoft 365. During this time, there may be temporary delays (less then 1 hour) in the Automated Threat Respone component for a subset of alerts related to these use cases.
Apr 9, 22:30 UTC
Monitoring -
Barracuda XDR SOC is currently performing scheduled maintenance on our Impossible Travel and Anomalous Login detection systems for Microsoft 365. During this time, there may be temporary delays in alerting for a subset of detections related to these use cases. Maintenance Window: Now through April 14th We are working to complete the maintenance as swiftly as possible and appreciate your patience and understanding. If you have any questions or require urgent assistance, please reach out to our SOC team at soc@barracuda.com
Apr 9, 21:38 UTC
Resolved -
This incident has been resolved.
Apr 9, 12:45 UTC
Update -
Thank you for your patience as the delayed mail backlog processes. We will continue to monitor the situation until the queue has fully recovered.
Apr 8, 16:29 UTC
Monitoring -
A fix has been implemented and we are monitoring results. Thank you for your patience as the delayed mail backlog processes.
Apr 7, 16:55 UTC
Investigating -
Mail processing is significantly delayed in the EU region. Mail is still being journaled, but there are long waits before the mail appears in the archive. We are currently investigating the issue.
Apr 7, 13:24 UTC