Update - We are going to continue our monitoring for a few more days. We hope you have a wonderful weekend, and please be safe.
Sep 22, 2023 - 20:01 UTC
Sep 22, 2023 - 20:01 UTC
Monitoring - We have implemented a fix and will continue to monitor the service over night. Thank you all for waiting patiently while we worked toward a resolution.
Sep 21, 2023 - 23:00 UTC
Sep 21, 2023 - 23:00 UTC
Identified - We have identified an issue in the US which we are working to resolve at this time. Some customers may experience intermittent problems with the web ui, exporting data, and mail processing. We will provide an update as quickly as we can.
Sep 21, 2023 - 18:56 UTC
Sep 21, 2023 - 18:56 UTC
Monitoring - Email Gateway Defense: We’re gradually rolling out the enhanced authentication with new user interface. You can learn more about enhanced authentication here: https://campus.barracuda.com/doc/100368461/ and our new User Interface for end users here: https://campus.barracuda.com/doc/96023030/
Sep 15, 2023 - 16:23 UTC
Sep 15, 2023 - 16:23 UTC
Update - We sincerely appreciate your patience during the recent invalid login issues. We are thrilled to share a promising update: the complete long-term solution is currently in testing. We anticipate starting beta testing by week's end, with a full rollout targeted by month-end. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Your understanding and support mean a lot to us as we work towards a seamless experience.
Aug 09, 2023 - 21:16 UTC
Your understanding and support mean a lot to us as we work towards a seamless experience.
Aug 09, 2023 - 21:16 UTC
Update - We want to express our gratitude for your understanding and patience as we worked to address the recent invalid login errors on our Email Gateway Defense product.
The temporary workaround is now in place since July 20th, providing relief from the issue for most users. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Nevertheless, our team continues to diligently work on a long-term solution. We aim to provide an update during the week of 8th August, ensuring a smoother experience for you. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Aug 02, 2023 - 21:22 UTC
The temporary workaround is now in place since July 20th, providing relief from the issue for most users. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Nevertheless, our team continues to diligently work on a long-term solution. We aim to provide an update during the week of 8th August, ensuring a smoother experience for you. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Aug 02, 2023 - 21:22 UTC
Update - Some customers of Email Gateway Defense (formerly “Essentials”) may be encountering intermittent issues with logging into the end-user interface to perform actions such as reviewing quarantined messages. End-users are presented with an “invalid login” error. Administrator access to the product is unaffected in all cases.
While we work diligently on implementing a resolution to the issue, our customer support team has several work-arounds available that can be quickly implemented at your request.
Our aim is to implement a temporary solution, where a user will be redirected to a working UI on Monday the 24th of July or sooner. The full solution will be implemented by end of month, where we will eliminate all login issues.
Thank you for your understanding and patience as we work to improve your experience with our product. We are committed to providing you with the best product and service possible.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Jul 20, 2023 - 20:49 UTC
While we work diligently on implementing a resolution to the issue, our customer support team has several work-arounds available that can be quickly implemented at your request.
Our aim is to implement a temporary solution, where a user will be redirected to a working UI on Monday the 24th of July or sooner. The full solution will be implemented by end of month, where we will eliminate all login issues.
Thank you for your understanding and patience as we work to improve your experience with our product. We are committed to providing you with the best product and service possible.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Jul 20, 2023 - 20:49 UTC
Identified - The fix that was deployed has not completely resolved the issue of invalid login errors that our users on Email Gateway Defense are currently experiencing. The team is diligently continuing to work on this matter, prioritizing its resolution. We are actively investigating the root cause and implementing additional measures to ensure a comprehensive solution.
We understand the frustration this may be causing and want to assure you that addressing this problem remains our top priority. We apologize for any inconvenience it may have caused and sincerely appreciate your ongoing patience and support as we work through this challenging situation.
Rest assured, we are committed to providing a secure and seamless experience for all our users, and we will keep you informed of any significant updates. Please do not hesitate to reach out to our support team if you have any questions or concerns.
Jul 17, 2023 - 23:25 UTC
We understand the frustration this may be causing and want to assure you that addressing this problem remains our top priority. We apologize for any inconvenience it may have caused and sincerely appreciate your ongoing patience and support as we work through this challenging situation.
Rest assured, we are committed to providing a secure and seamless experience for all our users, and we will keep you informed of any significant updates. Please do not hesitate to reach out to our support team if you have any questions or concerns.
Jul 17, 2023 - 23:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 2023 - 23:09 UTC
Jul 13, 2023 - 23:09 UTC
Identified - Users on Email Gateway Defense are receiving an error: The link to login is invalid. We are investigating login problems seen by users and have identified the problem. We are working on fixing the issue with a tentative timeline for the fix to be released on or before July 14th. We thank you for your understanding and support as we work through this issue and sincerely apologize for any inconvenience it may cause. If you have any questions, please reach out to support@barracuda.com.
Jul 06, 2023 - 20:24 UTC
Jul 06, 2023 - 20:24 UTC
Monitoring - SNI Apex redirect was unavailable for HTTPS endpoints for about 6 hours. We have found the issue, implemented a fix and are monitoring the system.
We are actively looking into what has happened
Aug 17, 2023 - 10:46 UTC
We are actively looking into what has happened
Aug 17, 2023 - 10:46 UTC
Investigating - We are aware that some customers have received erroneous license violation emails from WAF-as-a-Service. Please ignore them, these are in error and no customer will have any licenced features deactivated. We have already stopped further emails from being sent. We are now investigating the cause and will update once this has been identified and resolved.
Mar 23, 2023 - 15:06 UTC
Mar 23, 2023 - 15:06 UTC
Appliance Control
Operational
Web Interface
Operational
“The Appliance Control "Web Interface" service is now available and customer will be able to manage their devices from Barracuda Cloud Control portal.”
Device Connections
Operational
Cloud backups
Operational
Appliance Updates
Operational
Backup Service
Operational
Web Interface
Operational
Email Alerts / Reports
Operational
Offsite Transfers
Operational
Cloud to Cloud Backup
Operational
Web Interface
Operational
Office 365 Integration
Operational
Cloud to Cloud Backups
Operational
BarracudaCentral.org
Operational
Cloud Archiving Service
Operational
Web Interface
Operational
End-user Access
Operational
Mail Processing
Operational
Exchange Integration
Operational
PST Import
Operational
Retention
Operational
Cloud Control
Operational
CloudGen Access
Operational
API EU
Operational
API US
Operational
Enterprise Console EU
Operational
Enterprise Console US
Operational
CloudGen Firewall
Operational
Advanced Threat Protection
Operational
Web Categorization Service
Operational
Download Portal
Operational
Portal for downloading firmware and other software for NG.
Licensing
Operational
Zero Touch Deployment (ZTD)
Operational
Zero Touch Deployment allows appliances to 'phone home' from their on-site location and automatically retrieve their configuration.
SecureEdge
Operational
Zero Touch Deployment (ZTD)
Operational
Configuration Service
Operational
Advanced Threat Protection
Operational
Web Categorization Service
Operational
Download Portal
Operational
Licensing
Operational
Cloud Protection Layer for ESG
Operational
The cloud protection layer for email security gateways.
Cloud Security Guardian
Operational
Web UI
Operational
Scan Engine
Operational
Content Shield
Operational
US - Web Interface
Operational
US - Content Filtering
Operational
EU - Web Interface
Operational
EU - Content Filtering
Operational
Corporate Website
Operational
Campus
Operational
Blog
Operational
www
Operational
Community
Operational
ECHOplatform
Operational
Email Gateway Defense
Operational
Mail Delivery
Operational
Features and services that provide or relate to mailflow. This includes inbound email, outbound email, quarantine notifications, and the encryption notifications.
User Interface
Operational
All features and services related to the web user interface which includes mail re-delivery, the message log, the ATP log, and the encryption portal.
Impersonation Protection (formerly Sentinel)
Operational
Email Processing
Operational
Dashboard UI
Operational
Incident Response
Operational
Dashboard UI
Operational
Email Processing
Operational
Message Archiver
Operational
Cloud Replication
Operational
Cloud Federated Search
Operational
View - Cloud Email Archive
Operational
EMEA | nest1-view-eu | viewarchive.co.uk
Operational
Incidents or maintenance relating to services at https://viewarchive.co.uk/<sitename>
APAC | nest1-view-au | au.viewarchive.com
Operational
Incidents or maintenance relating to services at https://au.viewarchive.com/<sitename>
US | nest1-view-us | viewarchive.com
Operational
Incidents or maintenance relating to services at https://viewarchive.com/<sitename>
US | im1-view-us |
Operational
Incidents or maintenance relating to services at https://us.viewarchive.com/<sitename>
US | rack1-view-us |
Operational
View Archive Platform
Vulnerability Manager/Vulnerability Remediation Service
Operational
User Interface
Operational
The user interface at https://bvm.barracudanetworks.com/ and https://vrs.barracudanetworks.com/, which is used to schedule scans, track progress, view/download reports, and remediate vulnerabilities.
Scan Engine
Operational
The scan engine runs on-demand and scheduled scans.
Web Security Service
Operational
Management Web UI
Operational
Traffic Processing
Operational
WSA Service Test
Operational
WAF Active DDoS Prevention Service
Operational
Barracuda Active DDoS Prevention protects customers from DDoS attacks by filtering out volumetric DDoS in the cloud.
Management Web UI
Operational
Traffic Flow
Operational
WAF-as-a-Service
Operational
Configuration Propagation
Operational
Configuration you make in WAF-as-a-Service is constantly propagated to all our cloud datacenters.
Traffic Processing
Operational
Our cloud datacenters process application traffic, filtering out DDoS and application attacks.
Management Web UI
Operational
XDR
Operational
XDR Dashboard
Operational
XDR Service
Operational
Email Security Gateway Appliance
Operational
Email Processing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.