Barracuda Cloud Archiving Service Disruption - UK Region
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jun 14, 20:49 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We'll provide an ETA once it becomes available.
Jun 7, 15:15 UTC
Update - Some Cloud Archiving customers in the UK may experience delays in email archived between 2021-05-04 and 2021-05-14 appearing in search results. We are processing items received during that time period and will provide an ETA once it is available.
Jun 2, 15:44 UTC
Update - Some Cloud Archiving customers in the UK may experience delays in email archived between 2021-05-04 and 2021-05-14 appearing in search results. We are in the process of implementing the solution. We will provide an ETA once it is available.
May 20, 14:55 UTC
Identified - Some Cloud Archiving customers in the UK may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore the service to normal operating levels.
May 10, 17:04 UTC
US Cloud to Cloud Backup experiencing delayed start times.
Update - We are continuing to monitor for any further issues.
Jun 9, 17:01 UTC
Update - A fix has been implemented. Some customers may see multiple backup jobs running in their Cloud to Cloud Backup account. We are aware of the cause and are working to remediate this situation.
Jun 8, 19:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 23:33 UTC
Identified - Our team has identified a secondary issue impacting the US CCB region. A fix is being implemented.
Jun 7, 21:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 18:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 7, 18:18 UTC
Update - We are continuing to investigate this issue.
Jun 7, 16:53 UTC
Update - We are continuing to investigate this issue.
Jun 7, 14:10 UTC
Investigating - Scheduled backup, restore and export jobs in the US are currently experiencing delayed start times. We are actively investigating.
Jun 7, 13:28 UTC
Mail Processing Delays in the US for Cloud Archiving Service
Update - Newly archived items are now available for all customers. Mail received between April 6, 2021 and May 19, 2021 has been received and is being processed. We'll continue to provide updates along with an estimate when we're able.
May 20, 15:02 UTC
Update - Most mail received prior to April 6, 2021 has been received and is currently available for search, and we're working to make the remaining items available. Items received during the time of the incident are safely stored and will become available as we process them. We'll continue to provide updates along with an estimate when we're able.
Apr 20, 01:46 UTC
Update - We are continuing to work on the rebuild of the indexes though progress has been slower than expected. We are still expecting mail that was archived before last week to be available within the next 24 hours.
Apr 15, 00:31 UTC
Update - Our Engineering team is working on rebuilding some of the indexes for archived mail. Any mail that was archived before last week will be searchable within the next 24 hours.

Any mail that was archived within the last week is still being re-indexed. We will provide an estimated time for resolution as soon as it is available.
Apr 12, 20:24 UTC
Update - We are continuing to work on resolving the issue. We will share additional information with you as soon as it becomes available.
Apr 9, 14:34 UTC
Identified - Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
Apr 7, 19:09 UTC
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
Web Interface Operational
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Degraded Performance
90 days ago
99.97 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Degraded Performance
90 days ago
99.97 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Partial Outage
Web Interface Operational
End-user Access Operational
Mail Processing Partial Outage
Exchange Integration Operational
PST Import Operational
Cloud Control Operational
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Security Service Operational
Mail Delivery ? Operational
User Interface ? Operational
Forensics and Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Sentinel Operational
Email Processing Operational
Dashboard UI Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Cloud Security Guardian Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
100.0 % uptime
Today
Managed SOC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021

Unresolved incident: Barracuda Cloud Archiving Service Disruption - UK Region.

Jun 13, 2021
WAF-as-a-Service Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 15:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:00 UTC
Scheduled - During this maintenance window, we will be transitioning the following WAF-as-a-Service regions to a new deployment mode:

* Brazil, Sao Paulo State (brazilsouth)
* South Africa, Johannesburg (southafricanorth)

During the transition, applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support if you have any questions.
Jun 8, 15:46 UTC
Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
WAF-as-a-Service Infrastructure Maintenance: Ireland, Dublin (northeurope)
Completed - The scheduled maintenance has been completed.
Jun 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 UTC
Scheduled - During this maintenance window, we will be transitioning the following WAF-as-a-Service regions to a new deployment mode:

* Ireland, Dublin (northeurope)
* Netherlands, Amsterdam (beta) (westeurope)

During the transition, applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support if you have any questions.
Jun 8, 15:40 UTC
Jun 9, 2021

Unresolved incident: US Cloud to Cloud Backup experiencing delayed start times..

Jun 8, 2021
Jun 7, 2021
Jun 6, 2021
WAF-as-a-Service Infrastructure Maintenance
Completed - This maintenance has been postponed after we discovered an issue we would like to investigate further before the deployment. We will schedule a separate window in the future.
Jun 6, 15:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 15:00 UTC
Scheduled - During this maintenance window, we will be transitioning the following WAF-as-a-Service regions to a new deployment mode:

* Ireland, Dublin (northeurope)
* Brazil, Sao Paulo State (brazilsouth)
* Netherlands, Amsterdam (beta) (westeurope)

During the transition, applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support if you have any questions.
Jun 3, 14:36 UTC
Jun 5, 2021

No incidents reported.

Jun 4, 2021
Imports from uploaded PST files are delayed - EU Region
Resolved - This incident has been resolved.
Jun 4, 19:38 UTC
Update - Our engineering team has identified the issue and is working on a resolution. PST imports and exports are processing, and we expect all delayed tasks to complete by June 4, 2021.
May 28, 21:11 UTC
Update - Our engineering team has identified the issue and is working on a resolution. PST imports and exports are now processing, and we will provide an ETA for completion of all tasks by the end of the day on May 28, 2021.
May 26, 23:34 UTC
Identified - Our engineering team has identified the issue and has begun efforts to resolve the issue. We will notify you as soon as the solution has been put in place.

We will provide another update as soon as the solution is in place.
May 14, 15:06 UTC
Jun 3, 2021

No incidents reported.

Jun 2, 2021
Cloud to Cloud Backup in US East unable to configure new accounts
Resolved - This incident has been resolved.
Jun 2, 21:03 UTC
Monitoring - A fix has been implemented and we are monitoring the resolution.
Jun 2, 15:26 UTC
Identified - Our team has identified the issue and is working toward a full resolution.
Jun 2, 15:07 UTC
Investigating - Configuration of new vaults in the US region is currently unavailable. We have identified the problem and are working on a solution.
Jun 2, 14:40 UTC
Jun 1, 2021

No incidents reported.

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