Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 13:16 UTC
Identified - At approximately 5:30PM UTC, Barracuda Networks was made aware of an incident regarding email sent from customer email servers to the Barracuda Cloud Archiving Service hosted in Frankfurt, Germany. Mail sent to this datacenter was being deferred back to customer email servers. Approximately 600 customers were affected by this outage. If you are using the Cloud Archiving Service and in non-UK regions of Europe, the Middle East, and Asia, you may notice mail queueing on your mail server as deferred.

Barracuda has identified the issue causing this problem. No email data loss has occured.
Mar 17, 19:48 UTC
Appliance Control Operational
Web Interface Operational
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
Web Interface Operational
Office 365 Integration Operational
BarracudaCentral.org Operational
Cloud Archiving Service Degraded Performance
Web Interface Operational
End-user Access Operational
Mail Processing Degraded Performance
Exchange Integration Operational
PST Import Operational
Cloud Control Operational
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
Web Interface Operational
Content Filtering Operational
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Security Service Operational
Mail Delivery ? Operational
User Interface ? Operational
Forensics and Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Degraded Performance
Cloud Replication Degraded Performance
Cloud Federated Search Operational
Sentinel Operational
Email Processing Operational
Dashboard UI Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On 2020-04-06 beginning at 01:00 UTC and scheduled to complete at 02:00 UTC, Barracuda Networks will be performing server maintenance to improve overall system performance. During this time, the indicated products and service may be unavailable. We apologize for any inconvenience this may cause.
Posted on Apr 3, 12:58 UTC
On 2020-04-07 beginning at 01:00 UTC and scheduled to complete at 04:00 UTC, Barracuda Networks will be performing server maintenance to improve overall system performance. During this time, the indicated products and service may be unavailable. We apologize for any inconvenience this may cause.
Posted on Apr 3, 13:00 UTC
On April 13, beginning at 7:00 PM PDT and scheduled to complete at 10:00 PM PDT, we will be performing maintenance on our ordering systems. During this time, some product functionality is expected to be impacted:

1. Customers will not be able to create support tickets using Barracuda Cloud Control.
2. Some customers will not be able to login to Barracuda Campus, or create new accounts.
3. Some customers may experience failures when trying to activate Barracuda products or sign up for new product trials. These operations will need to be retried once maintenance is complete.

We apologize for the inconvenience this may cause.
Posted on Apr 1, 16:17 UTC
Past Incidents
Apr 3, 2020
Completed - The scheduled maintenance has been completed.
Apr 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 02:00 UTC
Scheduled - On April 2, beginning at 7:00 PM PDT and scheduled to complete at 10:00 PM PDT, we will be performing maintenance on our ordering systems. During this time, some product functionality is expected to be impacted:

1. Customers will not be able to create support tickets using Barracuda Cloud Control.
2. Some customers will not be able to login to Barracuda Campus, or create new accounts.
3. Some customers may experience failures when trying to activate Barracuda products or sign up for new product trials. These operations will need to be retried once maintenance is complete.

We apologize for the inconvenience this may cause.
Feb 18, 18:18 UTC
Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 15:48 UTC
Update - Maintenance is still in progress. Customers in the region may still notice the following impact:
- Degraded offsite replication performance (BBS)
Apr 1, 14:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 17:05 UTC
Scheduled - We are currently performing maintenance in our Frankfurt datacenter, which may impact Barracuda Backup and Cloud-to-Cloud Backup customers in the EMEA region. Customers may notice the following impact:
- Degraded offsite replication performance (BBS)
- Degraded restore performance (BBS)
- Degraded backup and restore performance (CCB)
The maintenance operation is anticipated to last several days. We will provides additional updates as necessary.
Mar 30, 17:03 UTC
Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 UTC
Scheduled - On 2020-04-01 beginning at 21:00 UTC and scheduled to complete at 22:00 UTC, Barracuda Networks will be performing server maintenance to improve overall system performance. During this time, the indicated products and service may be unavailable. We apologize for any inconvenience this may cause.
Mar 30, 19:05 UTC
Completed - The scheduled maintenance has been completed.
Apr 1, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 16:00 UTC
Scheduled - On 2020-04-01 beginning at 16:00 UTC and scheduled to complete at 17:00 UTC, Barracuda Networks will be performing server maintenance to improve overall system performance. During this time, the indicated products and service may be unavailable. We apologize for any inconvenience this may cause.
Mar 30, 19:03 UTC
Mar 31, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 UTC
Scheduled - On 2020-03-26 beginning at 21:00 UTC and scheduled to complete at 22:00 UTC, Barracuda Networks will be performing server maintenance to improve overall system performance. During this time, the indicated products and service may be unavailable. We apologize for any inconvenience this may cause.
Mar 25, 00:17 UTC
Mar 25, 2020
Resolved - This incident has been resolved.
Mar 25, 00:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 19:40 UTC
Investigating - Currently our US phone system is unavailable. Please email support@barracuda.com or create a case through Barracuda Cloud Control if you need support.
Mar 24, 17:01 UTC
Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 20:45 UTC
Identified - This morning, Barracuda Networks was made aware of an incident regarding email sent from customer email servers to the Barracuda Cloud Archiving Service hosted in the United States. Mail sent to this region was being deferred by customer email servers. All US customers are affected by this outage. If you are using the Cloud Archiving Service and in the United States you may notice mail being bounced and retried due to server disconnects.
Barracuda has identified the issue causing this problem. No email data loss has occurred.
Mar 23, 18:06 UTC
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.