Identified - We are aware of a problem where outbound email in EGD to Microsoft Domains is experiencing high deferral rates and are currently monitoring the situation.
Feb 25, 2026 - 22:05 UTC
Resolved -
This incident has been resolved, and o365 events ingestion in the US is now fully operational.
Mar 3, 22:29 UTC
Monitoring -
We have successfully implemented a comprehensive solution to address the delayed ingestion of O365 events in the US region. We will continue to monitor the impacted system to ensure its fully operational. Additionally, we are working diligently to process the backlog of o365 events between 20 February 2026 and 22 February 2026.
Feb 25, 14:38 UTC
Identified -
Barracuda XDR is currently experiencing an issue with the ingestion of O365 events in US region. This complication may result in delays or the potential loss of events from 20 February 2026 at 23:00 UTC, impacting customers in the US region. Our engineering team has resolved the O365 ingestion issue to process the real-time events flow and is diligently working to reingest the historic events. We understand the possible repercussions this may have on your business operations and are committed to restoring full functionality as swiftly as possible. We will provide further updates once a comprehensive solution is in place. We appreciate your patience and understanding during this time.
Feb 24, 04:02 UTC
Completed -
The scheduled maintenance has been completed.
Mar 3, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Feb 27, 14:34 UTC
Resolved -
This incident has been resolved.
Feb 25, 09:10 UTC
Update -
We are continuing to monitor for any further issues.
Feb 24, 13:58 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 24, 11:31 UTC
Investigating -
We are experiencing issues with propagating configuration changes from the SEM to boxes. We are investigating the issue. No impacts to user data.
Feb 24, 10:15 UTC