Completed -
The scheduled maintenance has been completed.
Apr 4, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 05:00 UTC
Scheduled -
WAF-as-a-Service will be undergoing a scheduled maintenance for pushing regular upgrades for the underlying Azure infrastructure. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance.
Apr 3, 05:22 UTC
Completed -
The scheduled maintenance has been completed.
Apr 1, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
Mar 30, 09:30 UTC
Resolved -
This incident has been resolved, and the Barracuda Email events ingestion in US is fully operational
Mar 30, 16:31 UTC
Update -
The re-ingestion of historical Barracuda Email events from March 27, 6:30 AM to 8:00 AM UTC, will be completed by the end of the business day today.
Mar 30, 15:20 UTC
Monitoring -
Barracuda XDR is currently experiencing an issue with the ingestion of Barracuda Email events. This complication may result in delays or the potential loss of events from 6:30am to 8am UTC, impacting customers in the US region. Our engineering team has resolved the email events ingestion issue to process the real-time events flow and is diligently working to reingest the missed events. We understand the possible repercussions this may have on your business operations and are committed to restoring full functionality as swiftly as possible. We will provide further updates once a comprehensive solution is in place. We appreciate your patience and understanding during this time.
Mar 27, 08:25 UTC
Resolved -
This incident has been resolved, and the visibility of data sources within the XDR dashboard (CSD) is now fully operational
Mar 30, 14:48 UTC
Monitoring -
We have successfully implemented a solution to address the data source visibility issue within the XDR Dashboard. We will continue to monitor the system to ensure it is fully operational.
Mar 30, 14:13 UTC
Identified -
Barracuda XDR is currently experiencing an issue affecting the visibility of data sources within the XDR dashboard (CSD). As a result, log degradation alerts generated from March 28 may be false positives. The data sources impacted include Windows and certain firewall integrations. Our engineering team has identified the root cause as a failure in the API call to the datalake and is actively working to resolve the issue. We acknowledge the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. We would also like to confirm that there is no impact to event ingestion or signal detection within the XDR platform.
Mar 30, 11:49 UTC
Resolved -
All customer impact has been resolved and mail processing is fully restored for all customers in the region.
Mar 29, 15:18 UTC
Update -
We are continuing to restore service. The number of affected customers in the region is now below 10%.
Mar 28, 11:11 UTC
Identified -
The issue has been identified and our engineers are working with operations staff to restore services.
Mar 28, 10:55 UTC
Investigating -
Mail processing may be impacted for up to 15% of customers in the UK region. Affected customers may experience a delay in new mail processing until service is restored.
Mar 28, 10:53 UTC