Investigating - Upstream O365 deferrals (Microsoft Admin Center reference # EX252124) are causing unintentional delays to other email traffic. Remediation steps to work around the problem are being investigated.
Apr 22, 15:58 UTC
Update - Most mail received prior to April 6, 2021 has been received and is currently available for search, and we're working to make the remaining items available. Items received during the time of the incident are safely stored and will become available as we process them. We'll continue to provide updates along with an estimate when we're able.
Apr 20, 01:46 UTC
Update - We are continuing to work on the rebuild of the indexes though progress has been slower than expected. We are still expecting mail that was archived before last week to be available within the next 24 hours.
Apr 15, 00:31 UTC
Update - Our Engineering team is working on rebuilding some of the indexes for archived mail. Any mail that was archived before last week will be searchable within the next 24 hours.
Any mail that was archived within the last week is still being re-indexed. We will provide an estimated time for resolution as soon as it is available.
Apr 12, 20:24 UTC
Update - We are continuing to work on resolving the issue. We will share additional information with you as soon as it becomes available.
Apr 9, 14:34 UTC
Identified - Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
Apr 7, 19:09 UTC
Resolved -
This incident has been resolved.
Apr 22, 14:15 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 22, 13:12 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 22, 13:11 UTC
Investigating -
The Barracuda Backup cloud interface is loading slowly or not at all for some customers. We are currently investigating this issue and will provide updates when more information is available.
Apr 22, 13:10 UTC
Completed -
The scheduled maintenance has been completed.
Apr 20, 08:12 UTC
Scheduled -
Urgent maintenance will be carried out on WAFaaS on 20th of April 2021, 7:00am -10:00am UTC. Software version of production databases will be upgraded by the WAFaaS team.
During the upgrade the UI might momentarily be unavailable.
Customer traffic will not be affected in any way and the applications would remain fully protected.
Apr 20, 05:55 UTC
Resolved -
This incident has been resolved.
Apr 13, 21:10 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 13, 20:29 UTC
Investigating -
We are investigating intermittent issues impacting some Barracuda Backup customers in the U.S. region. Customers may experience issues replicating data offsite to the Barracuda Cloud and initiating data restoration from the cloud interface. Customers needing to perform a restore operation are advised to use the Barracuda Backup local interface. Additional details will be provided once they become available.
Apr 13, 19:32 UTC
Completed -
The scheduled maintenance has been completed.
Apr 11, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 UTC
Scheduled -
We will be optimizing WAF-as-a-Service infrastructure during this maintenance window. Traffic flow will continue unaffected from all locations. Over the course of the maintenance window, various locations will experience configuration propagation delays of 10-60 minutes. No customer-facing changes are being made as part of this maintenance window.
Please contact Barracuda Support if you have any questions.
Apr 8, 18:59 UTC