Email Gateway Defense - Message Log Advanced Search with "reason filter" is failing
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 2025 - 11:24 UTC
Identified - When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered".

Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.
May 15, 2025 - 09:59 UTC
(BCAS) Global - Email Processing Delays
Monitoring - A fix has been implemented and we are monitoring the results.
May 03, 2025 - 20:49 UTC
Investigating - BCAS experienced mail flow issues over the weekend, which may result in delays in message ingestion for some customers.
May 03, 2025 - 20:49 UTC
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
90 days ago
100.0 % uptime
Today
Web Interface ? Operational
90 days ago
100.0 % uptime
Today
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
BarracudaCentral.org Operational
BarracudaONE Operational
90 days ago
100.0 % uptime
Today
BarracudaONE Web App Operational
90 days ago
100.0 % uptime
Today
Cloud Archiving Service Degraded Performance
Web Interface Operational
End-user Access Operational
Mail Processing Degraded Performance
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud to Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
100.0 % uptime
Today
Cloud Control Operational
CloudGen Access Operational
90 days ago
100.0 % uptime
Today
API EU Operational
90 days ago
100.0 % uptime
Today
API US Operational
90 days ago
100.0 % uptime
Today
Enterprise Console EU Operational
90 days ago
100.0 % uptime
Today
Enterprise Console US Operational
90 days ago
100.0 % uptime
Today
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
SecureEdge Operational
90 days ago
100.0 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Edge Service EMEA ? Operational
90 days ago
100.0 % uptime
Today
Edge Service US ? Operational
90 days ago
100.0 % uptime
Today
Edge Service APAC ? Operational
90 days ago
100.0 % uptime
Today
Identity Management Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Gateway Defense Degraded Performance
90 days ago
100.0 % uptime
Today
Mail Delivery ? Operational
90 days ago
100.0 % uptime
Today
User Interface ? Degraded Performance
90 days ago
100.0 % uptime
Today
Email Security Gateway Appliance Operational
90 days ago
100.0 % uptime
Today
Email Processing Operational
90 days ago
100.0 % uptime
Today
Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Impersonation Protection (formerly Sentinel) Operational
Email Processing Operational
Dashboard UI Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Security Awareness Training Operational
Support Phone System Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
90 days ago
100.0 % uptime
Today
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Logging ? Operational
90 days ago
100.0 % uptime
Today
XDR Operational
90 days ago
99.99 % uptime
Today
XDR Dashboard Operational
90 days ago
100.0 % uptime
Today
XDR Service Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 20, 2025

No incidents reported today.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
Barracuda XDR - Managed Endpoint Protection service disruption
Resolved - SentinelOne has identified the issue, and implemented a solution. All affected agents are back online.
Please reach out to SOC (soc@barracuda.com) for any questions around the issue
May 15, 16:41 UTC
Investigating - We are aware of the connectivity issue between the SentinelOne agent and our management console and are currently working closely with SentinelOne's engineers to resolve it. In the meantime, the agent continues to provide protection on local endpoints.

We will update this status page once the issue has been resolved.

Thank You
May 15, 13:21 UTC
Barracuda XDR - Ticket Integration Service Disruption
Resolved - This incident has been resolved, and the ticket integration service is fully operational
May 15, 09:44 UTC
Monitoring - Barracuda XDR has encountered an issue with tickets getting integrated to our ticket integration service - Connectwise, ServiceNow and Autotask, which could result in the failure of alerts sync up to the target systems. All tickets are available in the dashboard but not synced to the target systems configured to sync. This integration service was down from 12th May 10AM ET to 14th May 2PM ET.
Our engineering team has identified the root-cause and resolved this issue in the ticketing integration. We are working on re-populating the tickets for today
May 14, 18:44 UTC
May 14, 2025
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
XDR Duplicate Alerts - Windows and o365
Resolved - This incident has been resolved, and the windows and o365 detection/alert process is back to functioning as expected. Thank you for your patience.
May 8, 18:24 UTC
Monitoring - Due to a technical issue in our detection process, our system inadvertently generated alerts with outdated timestamps between April 28 and May 2, 2025, resulting in duplicate alerts for Windows and Microsoft 365 data in US region.
We understand that your business may have potentially received alerts with outdated timestamp and want to assure you that our engineering team has identified and implemented the solution. The system is now functioning as expected, and we will continue to monitor.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out. Thank you for your continued support.
May 8, 16:58 UTC
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

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