Update - Mail is continuing to process, but may experience delays for the Barracuda Cloud Archiving Service in the US region. We are also experiencing delays and intermittent unavailability with our web services. Our engineering team is aware and currently investigating to remediate both issues as quickly as possible.
Sep 17, 16:36 UTC
Identified - Our engineering team has identified an issue and implemented configuration changes to mitigate it. Since then we have observed improved mail processing rates. We are continuing to closely monitor the situation.
Sep 17, 01:25 UTC
Update - We are continuing to investigate this issue.
Sep 16, 16:14 UTC
Investigating - Barracuda Cloud Archiving Service is currently experiencing an issue in the US region affecting mail processing. Items journaling to BCAS may be deferred. Our engineering team is currently working to identify and resolve this issue. We will provide another update once the issue has been identified and we have started to implement a solution.
Sep 16, 16:14 UTC
Monitoring - Our engineering team has remediated the issue regarding mail processing and we are seeing significant improvements in both the UK and EU regions. We are continuing to monitor to ensure stability for both regions.
Sep 15, 19:49 UTC
Update - We are continuing to investigate this issue.
Sep 15, 19:46 UTC
Investigating - Barracuda Cloud Archiving Service is currently experiencing an issue where mail processing is slower than usual in the UK and EU regions. Our engineers are currently working to identify the cause and restore processing. We understand this has an impact on your business, and we are working to restore services as quickly as possible.

We will provide another update once the issue has been identified and we have started to implement a solution.
Sep 9, 17:03 UTC
Identified - We are aware that customers continue to see stability issues, particularly with search and user interface availability. We continue to work on addressing the root causes, and are making all attempts to minimize and avoid downtime. We apologize for the inconvenience.
Aug 27, 22:29 UTC
Update - We are continuing to work on addressing the cause of the service instability. Customers may observe intermittent issues as we make some emergency enhancements to the infrastructure. We are making all attempts to eliminate application downtime as much as possible. We apologize for the inconvenience.
Aug 23, 14:30 UTC
Update - Our engineers have implemented a fix, services are restored and mail continues to be processed. We are monitoring message queues to ensure that the service is operating as normal.
Aug 20, 20:20 UTC
Update - We are aware that there are still issues with message journaling. Our engineers are working to resolve the issue and will provide another update when a solution has been put in place.
Aug 20, 14:12 UTC
Monitoring - We have resolved issues with user interface availability, Exchange integration, and journaling. Processing of newly received items may be temporarily slow for some customers. If you have any additional issues, please reach out to the support team.
Aug 20, 00:10 UTC
Investigating - Barracuda Cloud Archiving Service is currently experiencing issues affecting user interface availability, Exchange integration and journaling. Our engineers are currently working to identify the cause and get our services back online. We understand this has an impact on your business, and we are working to get the service up and running as quickly as possible.

We will provide another update once the issue has been identified and we have started to implement a solution.
Aug 19, 19:31 UTC
Identified - Barracuda Cloud Archiving Service is experiencing an issue with retention being scheduled in the US region. Our engineers are currently investigating the issue.

In the meantime, customers who require immediate retention scheduling should contact support, who can process it manually on your behalf.

We will provide another update once we have started to implement a solution.
Aug 27, 17:10 UTC
Update - All Cloud Archiving Service customer emails from the period of this outage are now indexed and available for search.
Message Archive appliance customers using the hybrid option to archive their messages in the cloud may see some messages missing. We are continuing to make progress on indexing those items.
Jul 23, 23:39 UTC
Update - We have completed processing mail for Cloud Archiving Service customers and mail should be available for the affected time periods.

We are now working on indexing the mail from the Cloud Connected Appliance customers. We will provide an ETA for these customers as soon as it is available.
Jul 21, 15:26 UTC
Update - We have been able to successfully accelerate the indexing process to make them available for search. Affected messages have been queued for processing and no data has been lost. At the current rate we estimate that all items will be available by end of day Wednesday July 21. We will provide another update if the estimated completion date changes.
Jul 19, 20:54 UTC
Update - Some customers are presently unable to search and mail processing will be delayed for mail received after July 15 for those select customers. Additionally, we are still processing items received between April 6 and May 19 for a prior incident
Jul 16, 20:26 UTC
Update - New emails are being indexed for search. Pending items from June 19 to June 29 are also being processed in the background. Some customers are presently unable to search and mail processing will be delayed for mail received today for those select customers.
Jul 15, 17:43 UTC
Update - We have performed maintenance to reduce the likelihood of similar incidents recurring in the future. Pending items from June 19 to June 29 are still being processed in the background.
Jul 12, 22:32 UTC
Update - We have taken additional corrective action by deploying additional infrastructure to the affected service. New emails are being indexed for search. Pending items from June 19 to June 29 are also being processed in the background. We continue to monitor progress and will provide updates as available.
Jul 9, 13:20 UTC
Update - We are observing a positive impact after the configuration change in the cluster. New emails are now being indexed for search. Pending items from June 19 to June 29 are also being processed in the background. We continue to monitor progress and will provide updates as available.
Jul 1, 19:00 UTC
Update - Our engineers are currently working on tuning a configuration setting in the affected cluster hosting our email search infrastructure. We expect that to help with indexing emails since 6/19 and make it available for search.
Jun 30, 15:26 UTC
Update - We've determined that the outage from the weekend of June 19-20, 2021 caused delayed processing even for items received after the weekend and continues to affect newly received items for some customers. All items received since June 19 have been stored, and we're working on making them available in search results.
Jun 28, 16:52 UTC
Update - Over the weekend of June 19-20, 2021, we experienced a brief service outage. Our engineering team have identified the issue and are working to process mail received over the weekend. There will be no data loss as a result of this incident.
Jun 22, 15:00 UTC
Update - Newly archived items are now available for all customers. Mail received between April 6, 2021 and May 19, 2021 has been received and is being processed. We'll continue to provide updates along with an estimate when we're able.
May 20, 15:02 UTC
Update - Most mail received prior to April 6, 2021 has been received and is currently available for search, and we're working to make the remaining items available. Items received during the time of the incident are safely stored and will become available as we process them. We'll continue to provide updates along with an estimate when we're able.
Apr 20, 01:46 UTC
Update - We are continuing to work on the rebuild of the indexes though progress has been slower than expected. We are still expecting mail that was archived before last week to be available within the next 24 hours.
Apr 15, 00:31 UTC
Update - Our Engineering team is working on rebuilding some of the indexes for archived mail. Any mail that was archived before last week will be searchable within the next 24 hours.

Any mail that was archived within the last week is still being re-indexed. We will provide an estimated time for resolution as soon as it is available.
Apr 12, 20:24 UTC
Update - We are continuing to work on resolving the issue. We will share additional information with you as soon as it becomes available.
Apr 9, 14:34 UTC
Identified - Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
Apr 7, 19:09 UTC
Update - All Cloud Archiving Service customer emails from the period of this outage are now indexed and available for search.
Message Archive appliance customers using the hybrid option to archive their messages in the cloud may see some messages missing. We are continuing to make progress on indexing those items.
Jul 23, 23:38 UTC
Update - We have completed processing mail for Cloud Archiving Service customers and mail should be available for the affected time periods.

We are now working on indexing the mail from the Cloud Connected Appliance customers. We will provide an ETA for these customers as soon as it is available.
Jul 21, 15:26 UTC
Update - We have been able to successfully accelerate the indexing process to make them available for search. Affected messages have been queued for processing and no data has been lost. At the current rate we estimate that all items will be available by end of day Wednesday July 21. We will provide another update if the estimated completion date changes.
Jul 19, 20:54 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We have recently made a change to help with better progress reporting of these items, and we're investigating further improvements to processing speed and reporting.
Jul 16, 20:23 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We have recently made a change to help with better progress reporting of these items.
Jul 15, 18:51 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We have recently made a change to help with better progress reporting of these items.
Jul 12, 22:31 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jul 9, 23:42 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jun 23, 18:53 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jun 14, 20:49 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We'll provide an ETA once it becomes available.
Jun 7, 15:15 UTC
Update - Some Cloud Archiving customers in the UK may experience delays in email archived between 2021-05-04 and 2021-05-14 appearing in search results. We are processing items received during that time period and will provide an ETA once it is available.
Jun 2, 15:44 UTC
Update - Some Cloud Archiving customers in the UK may experience delays in email archived between 2021-05-04 and 2021-05-14 appearing in search results. We are in the process of implementing the solution. We will provide an ETA once it is available.
May 20, 14:55 UTC
Identified - Some Cloud Archiving customers in the UK may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore the service to normal operating levels.
May 10, 17:04 UTC
Appliance Control Operational
Web Interface Operational
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
100.0 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Degraded Performance
Web Interface Degraded Performance
End-user Access Operational
Mail Processing Degraded Performance
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud Control Operational
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
CloudGen WAN Operational
90 days ago
100.0 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Security Service Operational
Mail Delivery ? Operational
User Interface ? Operational
Forensics and Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Sentinel Operational
Email Processing Operational
Dashboard UI Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Cloud Security Guardian Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
During this maintenance, we will be diverting traffic from the following regions to perform a network upgrade:

* Canada, Toronto (canadacentral)
* France, Paris (France Central)
* India, Pune (Central India)
* South Korea, Busan (Korea South)
* Switzerland, Geneva (Switzerland West)

Applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page for up to two hours each. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support if you have any questions.
Posted on Sep 16, 18:53 UTC
Past Incidents
Sep 18, 2021

No incidents reported today.

Sep 17, 2021

Unresolved incident: Barracuda Cloud Archiving Service Experiencing Mail Processing Delays.

Sep 16, 2021
Sep 15, 2021

Unresolved incident: Barracuda Cloud Archiving Service is Experiencing Mail Processing Delays in EU/UK Region.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - We have completed the maintenance!
Sep 12, 11:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 UTC
Scheduled - During this maintenance, we will be diverting traffic from the following regions to perform a network upgrade:

* Canada, Toronto (canadacentral)

Applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page for up to two hours each. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support if you have any questions.
Sep 6, 20:31 UTC
Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.