Cloud to Cloud Backup - US Region - Sporadic Job Aborts
Update - A fix has been implemented and we are monitoring the results.

Customers may still experience aborted jobs, degraded performance, incorrect job alerts, or duplicate jobs .
Jul 27, 19:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Customers may still experience aborted jobs, as well as incorrect job alerts.
Jul 27, 15:00 UTC
Identified - We have identified an issue causing delayed start for backup and restore jobs for some customers in the US region. Customers may experience degraded backup and restore performance as we work to resolve this issue.
Jul 21, 19:53 UTC
Monitoring - We identified an issue causing backup jobs to get aborted in the US region for some customers. A fix has been implemented and the system is being monitored.
Jul 20, 18:07 UTC
Mail Processing Delays in the US for Cloud Archiving Service
Update - All Cloud Archiving Service customer emails from the period of this outage are now indexed and available for search.
Message Archive appliance customers using the hybrid option to archive their messages in the cloud may see some messages missing. We are continuing to make progress on indexing those items.
Jul 23, 23:39 UTC
Update - We have completed processing mail for Cloud Archiving Service customers and mail should be available for the affected time periods.

We are now working on indexing the mail from the Cloud Connected Appliance customers. We will provide an ETA for these customers as soon as it is available.
Jul 21, 15:26 UTC
Update - We have been able to successfully accelerate the indexing process to make them available for search. Affected messages have been queued for processing and no data has been lost. At the current rate we estimate that all items will be available by end of day Wednesday July 21. We will provide another update if the estimated completion date changes.
Jul 19, 20:54 UTC
Update - Some customers are presently unable to search and mail processing will be delayed for mail received after July 15 for those select customers. Additionally, we are still processing items received between April 6 and May 19 for a prior incident
Jul 16, 20:26 UTC
Update - New emails are being indexed for search. Pending items from June 19 to June 29 are also being processed in the background. Some customers are presently unable to search and mail processing will be delayed for mail received today for those select customers.
Jul 15, 17:43 UTC
Update - We have performed maintenance to reduce the likelihood of similar incidents recurring in the future. Pending items from June 19 to June 29 are still being processed in the background.
Jul 12, 22:32 UTC
Update - We have taken additional corrective action by deploying additional infrastructure to the affected service. New emails are being indexed for search. Pending items from June 19 to June 29 are also being processed in the background. We continue to monitor progress and will provide updates as available.
Jul 9, 13:20 UTC
Update - We are observing a positive impact after the configuration change in the cluster. New emails are now being indexed for search. Pending items from June 19 to June 29 are also being processed in the background. We continue to monitor progress and will provide updates as available.
Jul 1, 19:00 UTC
Update - Our engineers are currently working on tuning a configuration setting in the affected cluster hosting our email search infrastructure. We expect that to help with indexing emails since 6/19 and make it available for search.
Jun 30, 15:26 UTC
Update - We've determined that the outage from the weekend of June 19-20, 2021 caused delayed processing even for items received after the weekend and continues to affect newly received items for some customers. All items received since June 19 have been stored, and we're working on making them available in search results.
Jun 28, 16:52 UTC
Update - Over the weekend of June 19-20, 2021, we experienced a brief service outage. Our engineering team have identified the issue and are working to process mail received over the weekend. There will be no data loss as a result of this incident.
Jun 22, 15:00 UTC
Update - Newly archived items are now available for all customers. Mail received between April 6, 2021 and May 19, 2021 has been received and is being processed. We'll continue to provide updates along with an estimate when we're able.
May 20, 15:02 UTC
Update - Most mail received prior to April 6, 2021 has been received and is currently available for search, and we're working to make the remaining items available. Items received during the time of the incident are safely stored and will become available as we process them. We'll continue to provide updates along with an estimate when we're able.
Apr 20, 01:46 UTC
Update - We are continuing to work on the rebuild of the indexes though progress has been slower than expected. We are still expecting mail that was archived before last week to be available within the next 24 hours.
Apr 15, 00:31 UTC
Update - Our Engineering team is working on rebuilding some of the indexes for archived mail. Any mail that was archived before last week will be searchable within the next 24 hours.

Any mail that was archived within the last week is still being re-indexed. We will provide an estimated time for resolution as soon as it is available.
Apr 12, 20:24 UTC
Update - We are continuing to work on resolving the issue. We will share additional information with you as soon as it becomes available.
Apr 9, 14:34 UTC
Identified - Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
Apr 7, 19:09 UTC
Barracuda Cloud Archiving Service Disruption - UK Region
Update - All Cloud Archiving Service customer emails from the period of this outage are now indexed and available for search.
Message Archive appliance customers using the hybrid option to archive their messages in the cloud may see some messages missing. We are continuing to make progress on indexing those items.
Jul 23, 23:38 UTC
Update - We have completed processing mail for Cloud Archiving Service customers and mail should be available for the affected time periods.

We are now working on indexing the mail from the Cloud Connected Appliance customers. We will provide an ETA for these customers as soon as it is available.
Jul 21, 15:26 UTC
Update - We have been able to successfully accelerate the indexing process to make them available for search. Affected messages have been queued for processing and no data has been lost. At the current rate we estimate that all items will be available by end of day Wednesday July 21. We will provide another update if the estimated completion date changes.
Jul 19, 20:54 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We have recently made a change to help with better progress reporting of these items, and we're investigating further improvements to processing speed and reporting.
Jul 16, 20:23 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We have recently made a change to help with better progress reporting of these items.
Jul 15, 18:51 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We have recently made a change to help with better progress reporting of these items.
Jul 12, 22:31 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jul 9, 23:42 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jun 23, 18:53 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jun 14, 20:49 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We'll provide an ETA once it becomes available.
Jun 7, 15:15 UTC
Update - Some Cloud Archiving customers in the UK may experience delays in email archived between 2021-05-04 and 2021-05-14 appearing in search results. We are processing items received during that time period and will provide an ETA once it is available.
Jun 2, 15:44 UTC
Update - Some Cloud Archiving customers in the UK may experience delays in email archived between 2021-05-04 and 2021-05-14 appearing in search results. We are in the process of implementing the solution. We will provide an ETA once it is available.
May 20, 14:55 UTC
Identified - Some Cloud Archiving customers in the UK may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore the service to normal operating levels.
May 10, 17:04 UTC
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
Web Interface Operational
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Degraded Performance
90 days ago
100.0 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Degraded Performance
90 days ago
100.0 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Partial Outage
Web Interface Operational
End-user Access Operational
Mail Processing Partial Outage
Exchange Integration Operational
PST Import Operational
Cloud Control Operational
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
CloudGen WAN Operational
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Security Service Operational
Mail Delivery ? Operational
User Interface ? Operational
Forensics and Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Sentinel Operational
Email Processing Operational
Dashboard UI Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Cloud Security Guardian Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
WAF-as-a-Service maintenance Aug 8, 05:00-11:00 UTC
We will be deploying new version which includes large changes to database schemas. During this maintenance window, configuration updates will propagate slower
Posted on Jul 27, 09:09 UTC
Past Incidents
Jul 28, 2021

No incidents reported today.

Jul 27, 2021

Unresolved incident: Cloud to Cloud Backup - US Region - Sporadic Job Aborts.

Jul 26, 2021
Cloud to Cloud Backup Maintenance in US region
Completed - The scheduled maintenance has been completed.
Jul 26, 22:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 14:46 UTC
Scheduled - We will be undergoing system maintenance at this time. Some customers in the US region may experience delays in backup and restore jobs during this time.
Jul 26, 14:31 UTC
Jul 25, 2021

No incidents reported.

Jul 24, 2021
Barracuda Email Encryption Service - CA, AU Regions
Completed - The scheduled maintenance has been completed.
Jul 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 02:00 UTC
Scheduled - The Barracuda Email Encryption Service will undergo a scheduled system
maintenance on July 24, 2021 from 2:00 a.m. to 3:00 a.m. UTC. During
this period, encrypted email will be queued and the website will be
unavailable. This effects the Canada and Australian regions.
Jul 16, 16:49 UTC
Jul 23, 2021
Barracuda Backup - Cloud UI Performance Issues
Resolved - This incident has been resolved.
Jul 23, 18:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 14:41 UTC
Investigating - We are currently investigating an issue causing the Barracuda Backup cloud interface to load slowly or not at all for some customers.
Jul 23, 13:16 UTC
PST Export Disruption - UK Region
Resolved - All outstanding PST jobs have caught up. If you observe further issues please contact Barracuda Support. We are sorry for the inconvenience and thank you for your patience while we worked on resolving it.
Jul 23, 17:03 UTC
Update - We have implemented a patch to increase the processing of PST jobs in the short term and the system is now working through the backlog of jobs that have been queued. While the queue is being processed we are working to implement the long term solution. We will continue to provide periodic updates on the progress of the queue.
Jul 21, 14:15 UTC
Update - We've confirmed that mail processing is happening in a degraded state. We are still working to address performance.
Jul 16, 20:23 UTC
Update - We've confirmed that mail processing is happening in a degraded state, but as performance is still not at acceptable levels we are working to address this.
Jul 16, 14:12 UTC
Update - We are starting to see some jobs complete but there are still longer than normal processing times. We are continuing to investigate the root clause of the processing delays and will provide further updates as they are available.
Jul 15, 23:13 UTC
Identified - We have migrated PST Exports away from hosts with high workloads and are seeing incremental improvement. We will continue to monitor overnight.
Jul 15, 00:41 UTC
Investigating - We are investigating an issue with PST export jobs in the UK region. PST export jobs are either terminating early with an error or completing without any data. We will provide another update once the issue has been identified and we have started to implement a solution.
Jul 14, 18:54 UTC
Jul 22, 2021

No incidents reported.

Jul 21, 2021
Jul 20, 2021
Jul 19, 2021
We are investigating an issue causing slow backup jobs for some customers in UK region.
Resolved - This incident has been resolved.
Jul 19, 14:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 09:00 UTC
Investigating - We are currently investigating this issue.
Jul 16, 15:34 UTC
Jul 18, 2021
WAF-as-a-Service Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 15:00 UTC
Scheduled - During this maintenance window, we will be transitioning the following WAF-as-a-Service regions to a new deployment mode:

* UAE, Dubai (uaenorth)
* Hong Kong (eastasia)

During the transition, applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support if you have any questions.
Jul 14, 23:25 UTC
Jul 17, 2021
Jul 16, 2021
Jul 15, 2021
Cloud to Cloud Backup - Sporadic Job Aborts Impacting CCBv2
Resolved - This incident has been resolved.
Jul 15, 17:44 UTC
Investigating - We are currently investigating a CCBv2 issue in all regions where one or more of the following symptoms occur: backup reports are showing as aborted in the reports page, email reports are falsely being sent about authentication/connection issues on the backup job.
Jul 6, 20:26 UTC
Jul 14, 2021
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