Cloud Archiving Service: Searching impacted in APAC region
Update - Engineering has made changes to the search service. Service levels are observed to be improving. Work is ongoing to further reduce service error rates. Customers should experience less frequent failures in searching.
Jun 22, 2025 - 16:16 UTC
Identified - Engineering has identified the issue and is working to return the service to a healthy state.
Jun 20, 2025 - 21:30 UTC
Investigating - We are currently investigating this issue.
Jun 20, 2025 - 04:14 UTC
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
90 days ago
100.0 % uptime
Today
Web Interface ? Operational
90 days ago
100.0 % uptime
Today
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
BarracudaCentral.org Operational
BarracudaONE Operational
90 days ago
100.0 % uptime
Today
BarracudaONE Web App Operational
90 days ago
100.0 % uptime
Today
Cloud Archiving Service Partial Outage
Web Interface Partial Outage
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud to Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
100.0 % uptime
Today
Cloud Control Operational
CloudGen Access Operational
90 days ago
100.0 % uptime
Today
API EU Operational
90 days ago
100.0 % uptime
Today
API US Operational
90 days ago
100.0 % uptime
Today
Enterprise Console EU Operational
90 days ago
100.0 % uptime
Today
Enterprise Console US Operational
90 days ago
100.0 % uptime
Today
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
SecureEdge Operational
90 days ago
100.0 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Edge Service EMEA ? Operational
90 days ago
100.0 % uptime
Today
Edge Service US ? Operational
90 days ago
100.0 % uptime
Today
Edge Service APAC ? Operational
90 days ago
100.0 % uptime
Today
Identity Management Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
Data Inspector Operational
90 days ago
100.0 % uptime
Today
ECHOplatform Operational
Email Gateway Defense Operational
90 days ago
100.0 % uptime
Today
Mail Delivery ? Operational
90 days ago
100.0 % uptime
Today
User Interface ? Operational
90 days ago
100.0 % uptime
Today
Email Security Gateway Appliance Operational
90 days ago
100.0 % uptime
Today
Email Processing Operational
90 days ago
100.0 % uptime
Today
Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Impersonation Protection (formerly Sentinel) Operational
Email Processing Operational
Dashboard UI Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Security Awareness Training Operational
Support Phone System Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
90 days ago
100.0 % uptime
Today
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Logging ? Operational
90 days ago
100.0 % uptime
Today
XDR Operational
90 days ago
99.99 % uptime
Today
XDR Dashboard Operational
90 days ago
100.0 % uptime
Today
XDR Service Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 23, 2025

No incidents reported today.

Jun 22, 2025
WAF-as-a-Service Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 07:00 UTC
Scheduled - WAF-as-a-Service will be undergoing a scheduled maintenance for pushing new feature rollouts and stability fixes for the 12.1 (Current) and 12.2 (New) datapath versions. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance.
Jun 20, 13:45 UTC
Jun 21, 2025

No incidents reported.

Jun 20, 2025
Jun 19, 2025

No incidents reported.

Jun 18, 2025
WAF-as-a-Service : Issues with intermittent DNS failures and configuration propagation
Resolved - Service Update: DNS Resolution Notice – Issue Resolved and Stable

We are pleased to provide an update regarding the recent DNS resolution issue affecting the cudawaas.com domain.

Current Status:
* The DNS resolution issue has been resolved at a global level.
* Our monitoring confirms that DNS services have remained stable for the past 12 hours, with no new incidents reported.
* All necessary corrective actions have been completed in collaboration with our external DNS provider.
* We continue to monitor the situation closely to ensure ongoing stability.

We appreciate your patience and understanding as we worked to resolve this matter. Should you have any further questions or concerns, please do not hesitate to reach out to Technical Support.

Thank you for your continued trust.
Jun 18, 12:46 UTC
Update - Service Update: DNS Resolution Notice

We are currently addressing an issue affecting DNS resolution for our TLD domain, cudawaas.com, which is hosted and managed in collaboration with an external DNS provider. Our teams are actively coordinating with the provider to identify and resolve the root cause. While the majority of DNS servers globally are updating as expected, a small number are still not reflecting the correct name-server configuration, even after more than 12 hours since the issue was first detected.

Key Details:

* The issue originates from DNS resolution delays at certain global DNS servers.
* All necessary changes within our control have been implemented to expedite propagation.
* The percentage of failed DNS requests remains minimal at this time.
* DNS changes may take time to propagate fully, depending on individual server cache/TTL settings.
* We are committed to providing regular updates on our Status page as new information becomes available.

Recommendations:

For Customers Not Experiencing Any Issues
* No action is required at this time.
* We recommend monitoring your services as usual and staying informed through our Status page for any updates.

For Customers Experiencing Intermittent DNS Issues
* Please allow additional time for global DNS propagation to complete, as some servers may still be updating.
* Monitor your access; most issues should resolve automatically as propagation continues.

For Customers Experiencing Persistent DNS Issues
* If you continue to face DNS resolution problems after allowing time for propagation, please contact our Technical Support team for direct assistance.
* Provide details of your issue, including error messages and affected services, to help us resolve your case efficiently.


We appreciate your patience and understanding as we work to resolve this matter. Our teams remain fully engaged, and we encourage you to reach out to Technical Support with any further questions or concerns.

Thank you for your continued trust.
Jun 17, 17:21 UTC
Monitoring - The configuration propagation issues have been resolved and we are narrowing down the cause of the intermittent DNS failures (the percentage of errors has also significantly decreased over the last few hours). Please stay tuned for more updates.
Jun 17, 02:46 UTC
Identified - There are several instances where the DNS resolution for a limited set of applications are failing from some regions. This seems to be an underlying issue with the DNS provider and we are working with them to get the details or a fix in place as soon as possible.
Jun 16, 17:52 UTC
Update - We are continuing to monitor for any further issues.
Jun 16, 15:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 12:10 UTC
Identified - An issue has been identified with our configuration propagation taking much longer than expected. We have identified the problem and are working on fixing the issue(s) - there will be no associated downtime for the applications hosted. Please stay tuned for more updates on this issue as we continue to make progress and ensure normal stability of operations.
Jun 16, 08:39 UTC
Jun 17, 2025
SecureEdge Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 10:00 UTC
Scheduled - We are adding new features to the SecureEdge platform.
No downtime is expected during the update and site devices will be unaffected during this process.
Jun 13, 12:54 UTC
Jun 16, 2025
Jun 15, 2025
Scheduled Maintenance Notice: Barracuda Appliance Control
Completed - The scheduled maintenance has been completed.
Jun 15, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 03:30 UTC
Scheduled - We will be performing maintenance to optimize performance and improve system efficiency. Barracuda Appliance Control will remain available, but users may experience brief performance fluctuations during this time.
Date: Friday, June 14, 2025
Time: 11:30 PM – 12:30 AM EST
Duration: 60 minutes

Thank you for your patience and understanding.
Jun 12, 17:15 UTC
Jun 14, 2025

No incidents reported.

Jun 13, 2025
Barracuda XDR - Service Disruption on Fortigate integration
Resolved - This incident has been resolved.
Jun 13, 13:39 UTC
Update - This incident has been resolved, and the fortinet events ingestion service is fully operational
Jun 12, 18:15 UTC
Monitoring - Barracuda XDR was experiencing an issue in the Fortigate events ingestion, which could result in delayed ingestion for the last 12 hours. Our engineers have identified the root-cause and implemented a solution to resolve this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible.
We will continue to monitor the data ingestion service for fortigate integration, to ensure it is fully operational
Jun 12, 11:29 UTC
Jun 12, 2025
XDR Service Interruption - o365 and windows integration
Resolved - This incident has been resolved, and the o365 and windows events ingestion service is fully operational
Jun 12, 00:34 UTC
Monitoring - Barracuda XDR was experiencing an issue in the o365 and windows events ingestion, which could result in delayed ingestion. Our engineers have identified the root-cause and implemented a solution to resolve this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible.
We will continue to monitor the data ingestion service for o365 an windows integration, to ensure it is fully operational
Jun 11, 23:36 UTC
Jun 11, 2025
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage