Identified - Barracuda Cloud Archiving Service is experiencing an issue with retention being scheduled in the US region. Our engineers are currently investigating the issue.

In the meantime, customers who require immediate retention scheduling should contact support, who can process it manually on your behalf.

We will provide another update once we have started to implement a solution.
Aug 27, 17:10 UTC
Update - All Cloud Archiving Service customer emails from the period of this outage are now indexed and available for search.
Message Archive appliance customers using the hybrid option to archive their messages in the cloud may see some messages missing. We are continuing to make progress on indexing those items.
Jul 23, 23:39 UTC
Update - We have completed processing mail for Cloud Archiving Service customers and mail should be available for the affected time periods.

We are now working on indexing the mail from the Cloud Connected Appliance customers. We will provide an ETA for these customers as soon as it is available.
Jul 21, 15:26 UTC
Update - We have been able to successfully accelerate the indexing process to make them available for search. Affected messages have been queued for processing and no data has been lost. At the current rate we estimate that all items will be available by end of day Wednesday July 21. We will provide another update if the estimated completion date changes.
Jul 19, 20:54 UTC
Update - Some customers are presently unable to search and mail processing will be delayed for mail received after July 15 for those select customers. Additionally, we are still processing items received between April 6 and May 19 for a prior incident
Jul 16, 20:26 UTC
Update - New emails are being indexed for search. Pending items from June 19 to June 29 are also being processed in the background. Some customers are presently unable to search and mail processing will be delayed for mail received today for those select customers.
Jul 15, 17:43 UTC
Update - We have performed maintenance to reduce the likelihood of similar incidents recurring in the future. Pending items from June 19 to June 29 are still being processed in the background.
Jul 12, 22:32 UTC
Update - We have taken additional corrective action by deploying additional infrastructure to the affected service. New emails are being indexed for search. Pending items from June 19 to June 29 are also being processed in the background. We continue to monitor progress and will provide updates as available.
Jul 9, 13:20 UTC
Update - We are observing a positive impact after the configuration change in the cluster. New emails are now being indexed for search. Pending items from June 19 to June 29 are also being processed in the background. We continue to monitor progress and will provide updates as available.
Jul 1, 19:00 UTC
Update - Our engineers are currently working on tuning a configuration setting in the affected cluster hosting our email search infrastructure. We expect that to help with indexing emails since 6/19 and make it available for search.
Jun 30, 15:26 UTC
Update - We've determined that the outage from the weekend of June 19-20, 2021 caused delayed processing even for items received after the weekend and continues to affect newly received items for some customers. All items received since June 19 have been stored, and we're working on making them available in search results.
Jun 28, 16:52 UTC
Update - Over the weekend of June 19-20, 2021, we experienced a brief service outage. Our engineering team have identified the issue and are working to process mail received over the weekend. There will be no data loss as a result of this incident.
Jun 22, 15:00 UTC
Update - Newly archived items are now available for all customers. Mail received between April 6, 2021 and May 19, 2021 has been received and is being processed. We'll continue to provide updates along with an estimate when we're able.
May 20, 15:02 UTC
Update - Most mail received prior to April 6, 2021 has been received and is currently available for search, and we're working to make the remaining items available. Items received during the time of the incident are safely stored and will become available as we process them. We'll continue to provide updates along with an estimate when we're able.
Apr 20, 01:46 UTC
Update - We are continuing to work on the rebuild of the indexes though progress has been slower than expected. We are still expecting mail that was archived before last week to be available within the next 24 hours.
Apr 15, 00:31 UTC
Update - Our Engineering team is working on rebuilding some of the indexes for archived mail. Any mail that was archived before last week will be searchable within the next 24 hours.

Any mail that was archived within the last week is still being re-indexed. We will provide an estimated time for resolution as soon as it is available.
Apr 12, 20:24 UTC
Update - We are continuing to work on resolving the issue. We will share additional information with you as soon as it becomes available.
Apr 9, 14:34 UTC
Identified - Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
Apr 7, 19:09 UTC
Update - All Cloud Archiving Service customer emails from the period of this outage are now indexed and available for search.
Message Archive appliance customers using the hybrid option to archive their messages in the cloud may see some messages missing. We are continuing to make progress on indexing those items.
Jul 23, 23:38 UTC
Update - We have completed processing mail for Cloud Archiving Service customers and mail should be available for the affected time periods.

We are now working on indexing the mail from the Cloud Connected Appliance customers. We will provide an ETA for these customers as soon as it is available.
Jul 21, 15:26 UTC
Update - We have been able to successfully accelerate the indexing process to make them available for search. Affected messages have been queued for processing and no data has been lost. At the current rate we estimate that all items will be available by end of day Wednesday July 21. We will provide another update if the estimated completion date changes.
Jul 19, 20:54 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We have recently made a change to help with better progress reporting of these items, and we're investigating further improvements to processing speed and reporting.
Jul 16, 20:23 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We have recently made a change to help with better progress reporting of these items.
Jul 15, 18:51 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We have recently made a change to help with better progress reporting of these items.
Jul 12, 22:31 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jul 9, 23:42 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jun 23, 18:53 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK.
Jun 14, 20:49 UTC
Update - We're continuing to process items received between 2021-05-04 and 2021-05-14 from Cloud Archiving customers in the UK. We'll provide an ETA once it becomes available.
Jun 7, 15:15 UTC
Update - Some Cloud Archiving customers in the UK may experience delays in email archived between 2021-05-04 and 2021-05-14 appearing in search results. We are processing items received during that time period and will provide an ETA once it is available.
Jun 2, 15:44 UTC
Update - Some Cloud Archiving customers in the UK may experience delays in email archived between 2021-05-04 and 2021-05-14 appearing in search results. We are in the process of implementing the solution. We will provide an ETA once it is available.
May 20, 14:55 UTC
Identified - Some Cloud Archiving customers in the UK may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore the service to normal operating levels.
May 10, 17:04 UTC
Appliance Control Operational
Web Interface Operational
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
100.0 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Operational
Web Interface Operational
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud Control Operational
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
CloudGen WAN Operational
90 days ago
99.99 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
99.98 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Security Service Operational
Mail Delivery ? Operational
User Interface ? Operational
Forensics and Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Sentinel Operational
Email Processing Operational
Dashboard UI Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Cloud Security Guardian Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
During this maintenance, we will be diverting traffic from the following regions to perform a network upgrade:

* UK, Cardiff (ukwest)
* Germany, Frankfurt (germanywestcentral)
* USA, Iowa (centralus)
* Australia, New South Wales (australiaeast)

Applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page for up to two hours each. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support via https://www.barracuda.com/support if you have any questions. We are available 24x7x365.
Posted on Oct 20, 08:08 UTC
Past Incidents
Oct 22, 2021

No incidents reported today.

Oct 21, 2021
Resolved - We will monitor for the next few hours. The Incident has been resolved.
Oct 21, 15:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 14:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 21, 13:52 UTC
Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:02 UTC
Scheduled - We will be upgrading WAF-as-a-Service to a new version. This is an internal version, and will help us prepare for a few upcoming feature releases. Some customer related changes will be detailed in the news widget.

During the upgrade, the UI may be intermittently unavailable. Traffic flow will not be affected by the upgrade.
Oct 17, 14:41 UTC
Oct 19, 2021

No incidents reported.

Oct 18, 2021
Resolved - This incident has been resolved.
Oct 18, 11:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 20:21 UTC
Investigating - We are currently investigating an issue impacting offsite replication, the cloud interface, and reporting in the US region.
Oct 15, 16:57 UTC
Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:01 UTC
Scheduled - During this maintenance, we will be diverting traffic from the following regions to perform a network upgrade:

* Switzerland, Zurich (switzerlandnorth)
* Australia, Victoria (asutraliasoutheast)
* USA, Virginia (eastus2)

Applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page for up to two hours each. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support via https://www.barracuda.com/support if you have any questions. We are available 24x7x365.
Oct 13, 12:22 UTC
Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 16:00 UTC
Scheduled - We will be performing an upgrade to our authentication system that will provide better security and faster response times. This upgrade is not expected to cause server downtime, but will require users to re-authenticate when completed.
Oct 13, 15:37 UTC
Oct 15, 2021
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 15:00 UTC
Scheduled - We will be performing emergency maintenance on the region below to mitigate an infrastructure limitation that could cause degraded performance in the future if not handled quickly.

* USA, Washington (westus2)

Applications deployed to this region will have their traffic diverted to the Backup Region selected on the Endpoints page for up to two hours. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support via https://www.barracuda.com/support if you have any questions. We are available 24x7x365.
Oct 14, 03:52 UTC
Oct 13, 2021

No incidents reported.

Oct 12, 2021
Resolved - This incident has been resolved.
Oct 12, 21:04 UTC
Monitoring - On Tuesday, October 12, from 1315 to 1715 UTC, some emails containing attachments were being deferred. This was due to delays in the scanning of attachments for one of the scanning layers. Our engineering team has switched traffic to another region and customers should no longer experience any delays. We will continue to monitor the situation.
Oct 12, 17:45 UTC
Oct 11, 2021
Resolved - This incident has been resolved.
Oct 11, 12:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 19:00 UTC
Investigating - We continue to see issues and are investigating further.
Oct 7, 12:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 20:33 UTC
Investigating - We are currently investigating issues in the US region that are impacting offsite replication to the Barracuda Cloud and reporting capabilities.
Oct 6, 14:50 UTC
Oct 10, 2021
Completed - The scheduled maintenance has been completed.
Oct 10, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:00 UTC
Scheduled - During this maintenance, we will be diverting traffic from the following regions to perform a network upgrade:

* India, Chennai (southindia)
* Germany, Berlin (germanynorth)
* UAE, Abu Dhabi (uaecentral)
* Canada, Quebec City (canadaeast)

Applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page for up to two hours each. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support via https://www.barracuda.com/support if you have any questions. We are available 24x7x365.
Oct 4, 15:19 UTC
Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.