Update - We are going to continue our monitoring for a few more days. We hope you have a wonderful weekend, and please be safe.
Sep 22, 2023 - 20:01 UTC
Monitoring - We have implemented a fix and will continue to monitor the service over night. Thank you all for waiting patiently while we worked toward a resolution.
Sep 21, 2023 - 23:00 UTC
Identified - We have identified an issue in the US which we are working to resolve at this time. Some customers may experience intermittent problems with the web ui, exporting data, and mail processing. We will provide an update as quickly as we can.
Sep 21, 2023 - 18:56 UTC
Monitoring - Email Gateway Defense: We’re gradually rolling out the enhanced authentication with new user interface. You can learn more about enhanced authentication here: https://campus.barracuda.com/doc/100368461/ and our new User Interface for end users here: https://campus.barracuda.com/doc/96023030/
Sep 15, 2023 - 16:23 UTC
Update - We sincerely appreciate your patience during the recent invalid login issues. We are thrilled to share a promising update: the complete long-term solution is currently in testing. We anticipate starting beta testing by week's end, with a full rollout targeted by month-end. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.

Your understanding and support mean a lot to us as we work towards a seamless experience.

Aug 09, 2023 - 21:16 UTC
Update - We want to express our gratitude for your understanding and patience as we worked to address the recent invalid login errors on our Email Gateway Defense product.
The temporary workaround is now in place since July 20th, providing relief from the issue for most users. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Nevertheless, our team continues to diligently work on a long-term solution. We aim to provide an update during the week of 8th August, ensuring a smoother experience for you. If you have any questions or concerns, please don't hesitate to reach out to our support team.

Aug 02, 2023 - 21:22 UTC
Update - Some customers of Email Gateway Defense (formerly “Essentials”) may be encountering intermittent issues with logging into the end-user interface to perform actions such as reviewing quarantined messages. End-users are presented with an “invalid login” error. Administrator access to the product is unaffected in all cases.

While we work diligently on implementing a resolution to the issue, our customer support team has several work-arounds available that can be quickly implemented at your request.

Our aim is to implement a temporary solution, where a user will be redirected to a working UI on Monday the 24th of July or sooner. The full solution will be implemented by end of month, where we will eliminate all login issues.

Thank you for your understanding and patience as we work to improve your experience with our product. We are committed to providing you with the best product and service possible.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Jul 20, 2023 - 20:49 UTC
Identified - The fix that was deployed has not completely resolved the issue of invalid login errors that our users on Email Gateway Defense are currently experiencing. The team is diligently continuing to work on this matter, prioritizing its resolution. We are actively investigating the root cause and implementing additional measures to ensure a comprehensive solution.

We understand the frustration this may be causing and want to assure you that addressing this problem remains our top priority. We apologize for any inconvenience it may have caused and sincerely appreciate your ongoing patience and support as we work through this challenging situation.

Rest assured, we are committed to providing a secure and seamless experience for all our users, and we will keep you informed of any significant updates. Please do not hesitate to reach out to our support team if you have any questions or concerns.

Jul 17, 2023 - 23:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 2023 - 23:09 UTC
Identified - Users on Email Gateway Defense are receiving an error: The link to login is invalid. We are investigating login problems seen by users and have identified the problem. We are working on fixing the issue with a tentative timeline for the fix to be released on or before July 14th. We thank you for your understanding and support as we work through this issue and sincerely apologize for any inconvenience it may cause. If you have any questions, please reach out to support@barracuda.com.
Jul 06, 2023 - 20:24 UTC
Monitoring - SNI Apex redirect was unavailable for HTTPS endpoints for about 6 hours. We have found the issue, implemented a fix and are monitoring the system.
We are actively looking into what has happened

Aug 17, 2023 - 10:46 UTC
Investigating - We are aware that some customers have received erroneous license violation emails from WAF-as-a-Service. Please ignore them, these are in error and no customer will have any licenced features deactivated. We have already stopped further emails from being sent. We are now investigating the cause and will update once this has been identified and resolved.
Mar 23, 2023 - 15:06 UTC
Appliance Control Operational
90 days ago
100.0 % uptime
Today
Web Interface
Operational
90 days ago
100.0 % uptime
Today
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
90 days ago
99.39 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
99.39 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Operational
Web Interface Operational
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud Control Operational
CloudGen Access Operational
90 days ago
100.0 % uptime
Today
API EU Operational
90 days ago
100.0 % uptime
Today
API US Operational
90 days ago
100.0 % uptime
Today
Enterprise Console EU Operational
90 days ago
100.0 % uptime
Today
Enterprise Console US Operational
90 days ago
100.0 % uptime
Today
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal
Operational
Licensing Operational
Zero Touch Deployment (ZTD)
Operational
SecureEdge Operational
90 days ago
100.0 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG
Operational
Cloud Security Guardian Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
100.0 % uptime
Today
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Gateway Defense Operational
90 days ago
98.81 % uptime
Today
Mail Delivery
Operational
90 days ago
100.0 % uptime
Today
User Interface
Operational
90 days ago
97.62 % uptime
Today
Impersonation Protection (formerly Sentinel) Operational
Email Processing Operational
Dashboard UI Operational
Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk
Operational
APAC | nest1-view-au | au.viewarchive.com
Operational
US | nest1-view-us | viewarchive.com
Operational
US | im1-view-us |
Operational
US | rack1-view-us |
Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface
Operational
Scan Engine
Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service
Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation
Operational
Traffic Processing
Operational
Management Web UI Operational
XDR Operational
90 days ago
99.71 % uptime
Today
XDR Dashboard Operational
90 days ago
99.84 % uptime
Today
XDR Service Operational
90 days ago
99.59 % uptime
Today
Email Security Gateway Appliance Operational
90 days ago
100.0 % uptime
Today
Email Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

Unresolved incident: Cloud Archiving Service - US Region - Intermittent connection errors.

Sep 21, 2023
Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 19:30 UTC
Monitoring - The service has been restored and we are monitoring the results
Sep 18, 21:51 UTC
Identified - Barracuda XDR is currently experiencing an issue in the server that would impact the sensor (both physical and virtual) devices. Our engineers have identified the cause and are currently working on getting our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.
We will provide another update once the issue has been resolved.

Sep 18, 17:43 UTC
Sep 19, 2023
Resolved - This incident has been resolved.
Sep 19, 22:53 UTC
Monitoring - A fix has been implemented and we are monitoring the situation.
Sep 19, 21:38 UTC
Investigating - We're getting some reports of issues with outbound mail flow in the US region and are investigating.
Sep 19, 21:05 UTC
Sep 18, 2023
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

Unresolved incident: Email Gateway Defense: users receiving invalid login errors.

Sep 14, 2023

No incidents reported.

Sep 13, 2023
Resolved - This upgrade process has been successfully completed. Thanks for your patience and support!
Sep 13, 15:54 UTC
Update - Our engineering team continues to work on this upgrade, and anticipate that this would complete by Wednesday (9/13) morning EDT. However, there won't be any disruption to the service during this upgrade process.

Thanks for your understanding and patience. We will provide the next update once this is complete

Sep 12, 22:06 UTC
Monitoring - Our engineering team will be performing a significant upgrade to enhance the XDR data lake service today (9/12) morning from 10AM EDT. This upgrade window will last approximately 8 hours, and expect to have short lived outages for various services during this window.

No action is needed from the partners/customers, and your routine operations will resume uninterrupted.

We will provide another update once this upgrade is completed

Sep 12, 12:10 UTC
Sep 12, 2023
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.