Barracuda Managed XDR Service - Planned Maintenance
Identified - Our engineering team will be upgrading the Barracuda Managed XDR Collector Appliance infrastructure on July 30, 2025 at 3:00pm EDT.
To ensure your log ingestion service remains operational after the infrastructure change, please add a firewall rule to permit outbound traffic to elastic-agent-on-prem.ingest.skoutsecure.com on TCP port 5044, similar to the preexisting system’s URL: a96190b49bd294a5fbb3725ff20aab78-c7f64fe7557a87d2.elb.us-east-1.amazonaws.com:5044. Given the timeline, please ensure this update is completed your earliest convenience.

Barracuda will continue to use both the new and preexisting systems. Therefore, please continue to permit outbound access through your firewall to the preexisting system URL.

Please contact support@barracuda.com with any questions
Jul 11, 2025 - 13:38 UTC
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
90 days ago
100.0 % uptime
Today
Web Interface ? Operational
90 days ago
100.0 % uptime
Today
Device Connections Operational
Cloud backups ? Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
BarracudaCentral.org Operational
BarracudaONE Operational
90 days ago
100.0 % uptime
Today
BarracudaONE Web App Operational
90 days ago
100.0 % uptime
Today
Cloud Archiving Service Operational
Web Interface Operational
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud to Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
100.0 % uptime
Today
Cloud Control Operational
CloudGen Access Operational
90 days ago
100.0 % uptime
Today
API EU Operational
90 days ago
100.0 % uptime
Today
API US Operational
90 days ago
100.0 % uptime
Today
Enterprise Console EU Operational
90 days ago
100.0 % uptime
Today
Enterprise Console US Operational
90 days ago
100.0 % uptime
Today
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
SecureEdge Operational
90 days ago
100.0 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Edge Service EMEA ? Operational
90 days ago
100.0 % uptime
Today
Edge Service US ? Operational
90 days ago
100.0 % uptime
Today
Edge Service APAC ? Operational
90 days ago
100.0 % uptime
Today
Identity Management Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
Data Inspector Operational
90 days ago
100.0 % uptime
Today
ECHOplatform Operational
Email Gateway Defense Operational
90 days ago
100.0 % uptime
Today
Mail Delivery ? Operational
90 days ago
100.0 % uptime
Today
User Interface ? Operational
90 days ago
100.0 % uptime
Today
Email Security Gateway Appliance Operational
90 days ago
100.0 % uptime
Today
Email Processing Operational
90 days ago
100.0 % uptime
Today
Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Impersonation Protection (formerly Sentinel) Operational
Email Processing Operational
Dashboard UI Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
Security Awareness Training Operational
Support Phone System Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
90 days ago
100.0 % uptime
Today
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Logging ? Operational
90 days ago
100.0 % uptime
Today
XDR Under Maintenance
90 days ago
100.0 % uptime
Today
XDR Dashboard Operational
90 days ago
100.0 % uptime
Today
XDR Service Under Maintenance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Barracuda Appliance Controller (BAC) Maintenance Jul 19, 2025 03:30-04:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 12, 2025 - 05:06 UTC
Scheduled - We will be undergoing scheduled maintenance on the Barracuda Appliance Controller (BAC) during this time. As part of this effort, we will implement infrastructure improvements to enhance overall system performance and efficiency. Queries that require significant resources on specific instances will be optimized to minimize the load and enhance stability, while resource allocations will be modified to boost service quality. The maintenance window is expected to last no more than one hour. We appreciate your understanding and will ensure minimal disruption during this period.
Jul 12, 2025 - 05:01 UTC

Barracuda Backup (BBS) Maintenance - All Regions Jul 25, 2025 14:00-15:00 UTC

We will be undergoing scheduled maintenance on Barracuda Backup (BBS) at this time. The maintenance window is expected to last for no more than 1 hour and will cause a delay in statistics and reporting in the user interface, as well as a delay in the offsite replication to Barracuda Cloud storage. Restore jobs from the web interface will also be impacted. As a workaround, restore jobs can be initiated from the local interface using the IP address of the backup appliance. All scheduled backup jobs will continue to function normally.
Posted on Jul 11, 2025 - 20:13 UTC
Jul 15, 2025

No incidents reported today.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Unresolved incident: Barracuda Managed XDR Service - Planned Maintenance.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Email Gateway Defense - CloudScan scoring service interruption
Resolved - We've confirmed that the fix has resolved the issue and that CloudScan/Spam scoring is now functioning properly.
Jul 9, 21:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 19:51 UTC
Identified - The issue has been identified, and a fix is being implemented.
Jul 9, 19:19 UTC
Investigating - We are investigating an issue that is affecting CloudScan scoring. There may be emails processed without a spam score determination until this is resolved.
Jul 9, 18:16 UTC
Jul 8, 2025
Delay in Attachment Scanning by ATP Service
Resolved - Emails that were quarantined due to this issue have been re-scanned prior to delivery. The incident is resolved.
Jul 8, 13:29 UTC
Update - We are re-scanning the messages that were quarantined due to this issue. Messages that do not appear to be malicious will be delivered. If messages were manually delivered, some destination mail systems may show duplicate messages.
Jul 7, 19:15 UTC
Update - A small number of emails were quarantined due to an inconclusive scan. We are investigating options to re-scan emails that were quarantined during the temporary delay in attachment scanning. Messages can be manually delivered by following the documentation steps listed under "Determine Whether to Deliver Message" here: https://campus.barracuda.com/doc/167976633/
Jul 7, 15:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 15:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 3, 22:07 UTC
Investigating - We’re currently experiencing delays in our Advanced Threat Protection (ATP) service when scanning email attachments. As a result, some emails may be temporarily deferred with the status: “Pending Scan.”

Our engineering team is actively investigating the root cause and working to restore normal scan times as quickly as possible. We’ll continue to provide updates as we make progress.

We appreciate your patience and understanding.
Jul 3, 20:35 UTC
Jul 7, 2025
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Jul 3, 2025
Barracuda Appliance Control: Service Disruption
Resolved - This incident has been resolved.
Jul 3, 05:14 UTC
Monitoring - The backup service is operational and we are monitoring the results.
Jul 1, 11:58 UTC
Identified - The backup service has been restored and is now operational.
Jul 1, 06:00 UTC
Investigating - Some customers may be experiencing issues with cloud backups failing due to the error: "File upload failed." We have implemented changes and are currently monitoring the situation. Our team is actively working to ensure the issue is fully resolved.
Jun 30, 16:39 UTC
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Barracuda Cloud Archiving (BCAS) - Degraded Search Experience in UK Region
Resolved - Monitoring has confirmed this issue is now resolved for all customers.
Jul 1, 21:50 UTC
Monitoring - Remediation for search issues is complete. Engineering is monitoring the service to validate resolution of this issue.
Jul 1, 16:04 UTC
Update - We have isolated the issue and are currently working on fixes to ensure it does not happen again as well as remediation. Please note, journaling and mail processing continue to work as expected. We thank you for your patience as we continue to resolve this issue.
Jun 30, 17:52 UTC
Update - We appreciate your patience as we continue to work on a fix for this issue which is contained to a small percentage of customers performing searches in the UK region. Mail continues to journal as expected.
Jun 27, 15:53 UTC
Identified - A small number of customers have reported issues with search performance. We have identified the issues and are working on implementing a fix. Email is journaling as expected.
Jun 26, 19:20 UTC
Investigating - A small number of customers have reported issues with search performance. We are currently investigating and will provide an update when we have identified the issue and its solution. Email is journaling as expected.
Jun 26, 17:58 UTC
Barracuda Cloud-to-Cloud Backup Service Degradation (Global)
Resolved - This incident has been resolved.
Jul 1, 12:58 UTC
Monitoring - A fix has been released to address redirect issues in the Cloud-to-Cloud Backup UI. We are monitoring the results.
Jun 26, 14:48 UTC
Identified - A fix was implemented yesterday to address the primary issue leading customers to the initial setup screen. We are still seeing some redirect issues and are awaiting a fix to address them.
Jun 25, 12:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 22:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 14:22 UTC
Investigating - We are currently investigating an issue impacting the ability to get to the Cloud-to-Cloud Backup interface. Customers are being presented with the initial setup screen (region selection).
Jun 24, 11:31 UTC
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