Update - We are continuing to work on a fix for this issue.
Nov 17, 2023 - 07:48 UTC
Nov 17, 2023 - 07:48 UTC
Identified - We are aware that customers in the US are not receiving any results when conducting an audit log search with a date that is previous to Nov. 17th, 2023.
We understand the frustration that could cause and assure you that our team is considering a number of options to provide a complete and seamless solution to this issue.
During this time, should you require any audit log that predates November 17, 2023, please reach out to our dedicated customer support team. They will be able to facilitate retrieving a complete copy of your audit logs.
We sincerely apologize for any inconvenience that this may cause to you. We will provide any updates as we soon as we can.
Nov 17, 2023 - 07:46 UTC
We understand the frustration that could cause and assure you that our team is considering a number of options to provide a complete and seamless solution to this issue.
During this time, should you require any audit log that predates November 17, 2023, please reach out to our dedicated customer support team. They will be able to facilitate retrieving a complete copy of your audit logs.
We sincerely apologize for any inconvenience that this may cause to you. We will provide any updates as we soon as we can.
Nov 17, 2023 - 07:46 UTC
Monitoring - Email Gateway Defense: We’re gradually rolling out the enhanced authentication with new user interface. You can learn more about enhanced authentication here: https://campus.barracuda.com/doc/100368461/ and our new User Interface for end users here: https://campus.barracuda.com/doc/96023030/
Sep 15, 2023 - 16:23 UTC
Sep 15, 2023 - 16:23 UTC
Update - We sincerely appreciate your patience during the recent invalid login issues. We are thrilled to share a promising update: the complete long-term solution is currently in testing. We anticipate starting beta testing by week's end, with a full rollout targeted by month-end. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Your understanding and support mean a lot to us as we work towards a seamless experience.
Aug 09, 2023 - 21:16 UTC
Your understanding and support mean a lot to us as we work towards a seamless experience.
Aug 09, 2023 - 21:16 UTC
Update - We want to express our gratitude for your understanding and patience as we worked to address the recent invalid login errors on our Email Gateway Defense product.
The temporary workaround is now in place since July 20th, providing relief from the issue for most users. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Nevertheless, our team continues to diligently work on a long-term solution. We aim to provide an update during the week of 8th August, ensuring a smoother experience for you. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Aug 02, 2023 - 21:22 UTC
The temporary workaround is now in place since July 20th, providing relief from the issue for most users. If you are still experiencing issues with logging in, our customer support team has several work-arounds available that can be quickly implemented at your request.
Nevertheless, our team continues to diligently work on a long-term solution. We aim to provide an update during the week of 8th August, ensuring a smoother experience for you. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Aug 02, 2023 - 21:22 UTC
Update - Some customers of Email Gateway Defense (formerly “Essentials”) may be encountering intermittent issues with logging into the end-user interface to perform actions such as reviewing quarantined messages. End-users are presented with an “invalid login” error. Administrator access to the product is unaffected in all cases.
While we work diligently on implementing a resolution to the issue, our customer support team has several work-arounds available that can be quickly implemented at your request.
Our aim is to implement a temporary solution, where a user will be redirected to a working UI on Monday the 24th of July or sooner. The full solution will be implemented by end of month, where we will eliminate all login issues.
Thank you for your understanding and patience as we work to improve your experience with our product. We are committed to providing you with the best product and service possible.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Jul 20, 2023 - 20:49 UTC
While we work diligently on implementing a resolution to the issue, our customer support team has several work-arounds available that can be quickly implemented at your request.
Our aim is to implement a temporary solution, where a user will be redirected to a working UI on Monday the 24th of July or sooner. The full solution will be implemented by end of month, where we will eliminate all login issues.
Thank you for your understanding and patience as we work to improve your experience with our product. We are committed to providing you with the best product and service possible.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Jul 20, 2023 - 20:49 UTC
Identified - The fix that was deployed has not completely resolved the issue of invalid login errors that our users on Email Gateway Defense are currently experiencing. The team is diligently continuing to work on this matter, prioritizing its resolution. We are actively investigating the root cause and implementing additional measures to ensure a comprehensive solution.
We understand the frustration this may be causing and want to assure you that addressing this problem remains our top priority. We apologize for any inconvenience it may have caused and sincerely appreciate your ongoing patience and support as we work through this challenging situation.
Rest assured, we are committed to providing a secure and seamless experience for all our users, and we will keep you informed of any significant updates. Please do not hesitate to reach out to our support team if you have any questions or concerns.
Jul 17, 2023 - 23:25 UTC
We understand the frustration this may be causing and want to assure you that addressing this problem remains our top priority. We apologize for any inconvenience it may have caused and sincerely appreciate your ongoing patience and support as we work through this challenging situation.
Rest assured, we are committed to providing a secure and seamless experience for all our users, and we will keep you informed of any significant updates. Please do not hesitate to reach out to our support team if you have any questions or concerns.
Jul 17, 2023 - 23:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 2023 - 23:09 UTC
Jul 13, 2023 - 23:09 UTC
Identified - Users on Email Gateway Defense are receiving an error: The link to login is invalid. We are investigating login problems seen by users and have identified the problem. We are working on fixing the issue with a tentative timeline for the fix to be released on or before July 14th. We thank you for your understanding and support as we work through this issue and sincerely apologize for any inconvenience it may cause. If you have any questions, please reach out to support@barracuda.com.
Jul 06, 2023 - 20:24 UTC
Jul 06, 2023 - 20:24 UTC
Appliance Control
Operational
Web Interface
?
Operational
Device Connections
Operational
Cloud backups
Operational
Appliance Updates
Operational
Backup Service
Operational
Web Interface
Operational
Email Alerts / Reports
Operational
Offsite Transfers
Operational
Cloud to Cloud Backup
Operational
Web Interface
Operational
Office 365 Integration
Operational
Cloud to Cloud Backups
Operational
BarracudaCentral.org
Operational
Cloud Archiving Service
Operational
Web Interface
Operational
End-user Access
Operational
Mail Processing
Operational
Exchange Integration
Operational
PST Import
Operational
Retention
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Cloud Control
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CloudGen Access
Operational
API EU
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API US
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Enterprise Console EU
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Enterprise Console US
Operational
CloudGen Firewall
Operational
Advanced Threat Protection
Operational
Web Categorization Service
Operational
Download Portal
?
Operational
Licensing
Operational
Zero Touch Deployment (ZTD)
?
Operational
SecureEdge
Operational
Zero Touch Deployment (ZTD)
Operational
Configuration Service
Operational
Advanced Threat Protection
Operational
Web Categorization Service
Operational
Download Portal
Operational
Licensing
Operational
Cloud Protection Layer for ESG
?
Operational
Cloud Security Guardian
Operational
Web UI
Operational
Scan Engine
Operational
Content Shield
Operational
US - Web Interface
Operational
US - Content Filtering
Operational
EU - Web Interface
Operational
EU - Content Filtering
Operational
Corporate Website
Operational
Campus
Operational
Blog
Operational
www
Operational
Community
Operational
ECHOplatform
Operational
Email Gateway Defense
Operational
Mail Delivery
?
Operational
User Interface
?
Operational
Impersonation Protection (formerly Sentinel)
Operational
Email Processing
Operational
Dashboard UI
Operational
Incident Response
Operational
Dashboard UI
Operational
Email Processing
Operational
Message Archiver
Operational
Cloud Replication
Operational
Cloud Federated Search
Operational
View - Cloud Email Archive
Operational
EMEA | nest1-view-eu | viewarchive.co.uk
?
Operational
APAC | nest1-view-au | au.viewarchive.com
?
Operational
US | nest1-view-us | viewarchive.com
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Operational
US | im1-view-us |
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Operational
US | rack1-view-us |
?
Operational
Vulnerability Manager/Vulnerability Remediation Service
Operational
User Interface
?
Operational
Scan Engine
?
Operational
Web Security Service
Operational
Management Web UI
Operational
Traffic Processing
Operational
WSA Service Test
Operational
WAF Active DDoS Prevention Service
?
Operational
Management Web UI
Operational
Traffic Flow
Operational
WAF-as-a-Service
Operational
Configuration Propagation
?
Operational
Traffic Processing
?
Operational
Management Web UI
Operational
Logging
?
Operational
XDR
Operational
XDR Dashboard
Operational
XDR Service
Operational
Email Security Gateway Appliance
Operational
Email Processing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
WAF-as-a-Service Infrastructure Maintenance
Dec 13, 2023 07:00-09:00 UTC
WAF-as-a-Service will be undergoing a scheduled maintenance for pushing stability fixes for the 12.1 (Early Availability) datapath version. We are expecting no downtime or impact to traffic processing or log propagation during this maintenance.
Posted on Dec 05, 2023 - 12:23 UTC
Posted on Dec 05, 2023 - 12:23 UTC