All Systems Operational
Uptime over the past 90 days. View historical uptime.
Appliance Control Operational
90 days ago
98.78 % uptime
Today
Web Interface ? Operational
90 days ago
98.78 % uptime
Today
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
Cloud to Cloud Backup Operational
90 days ago
99.58 % uptime
Today
Web Interface Operational
Office 365 Integration Operational
Cloud to Cloud Backups Operational
90 days ago
99.58 % uptime
Today
BarracudaCentral.org Operational
Cloud Archiving Service Operational
Web Interface Operational
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Retention Operational
Cloud Control Operational
CloudGen Access Operational
90 days ago
100.0 % uptime
Today
API EU Operational
90 days ago
100.0 % uptime
Today
API US Operational
90 days ago
100.0 % uptime
Today
Enterprise Console EU Operational
90 days ago
100.0 % uptime
Today
Enterprise Console US Operational
90 days ago
100.0 % uptime
Today
CloudGen Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
Licensing Operational
Zero Touch Deployment (ZTD) ? Operational
CloudGen WAN Operational
90 days ago
100.0 % uptime
Today
Zero Touch Deployment (ZTD) Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Protection Operational
90 days ago
100.0 % uptime
Today
Web Categorization Service Operational
90 days ago
100.0 % uptime
Today
Download Portal Operational
90 days ago
100.0 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Cloud Protection Layer for ESG ? Operational
Cloud Security Guardian Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
Scan Engine Operational
90 days ago
100.0 % uptime
Today
Content Shield Operational
90 days ago
100.0 % uptime
Today
US - Web Interface Operational
90 days ago
100.0 % uptime
Today
US - Content Filtering Operational
90 days ago
100.0 % uptime
Today
EU - Web Interface Operational
90 days ago
100.0 % uptime
Today
EU - Content Filtering Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
ECHOplatform Operational
Email Security Service Operational
Mail Delivery ? Operational
User Interface ? Operational
Impersonation Protection (formerly Sentinel) Operational
Email Processing Operational
Dashboard UI Operational
Incident Response Operational
Dashboard UI Operational
Email Processing Operational
Message Archiver Operational
Cloud Replication Operational
Cloud Federated Search Operational
View - Cloud Email Archive Operational
EMEA | nest1-view-eu | viewarchive.co.uk ? Operational
APAC | nest1-view-au | au.viewarchive.com ? Operational
US | nest1-view-us | viewarchive.com ? Operational
US | im1-view-us | ? Operational
US | rack1-view-us | ? Operational
Vulnerability Manager/Vulnerability Remediation Service Operational
User Interface ? Operational
Scan Engine ? Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
WSA Service Test Operational
WAF Active DDoS Prevention Service ? Operational
Management Web UI Operational
Traffic Flow Operational
WAF-as-a-Service Operational
Configuration Propagation ? Operational
Traffic Processing ? Operational
Management Web UI Operational
Email Security Gateway Appliance Operational
90 days ago
99.55 % uptime
Today
Email Processing Operational
90 days ago
99.55 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CloudGen WAN maintenance Oct 11, 2022 11:00-16:00 UTC
We are adding new features to the CloudGen WAN service. No downtime is expected during the update and site devices will be unaffected during this process.
Posted on Oct 06, 2022 - 09:03 UTC
Past Incidents
Oct 6, 2022

No incidents reported today.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
(UK Region) Cloud Archiving Service - Emails may not be getting processed properly.
Resolved - After continuous review, we have been unable to confirm any causation of the reports of small numbers of email not processing properly. We will continue to monitor this but require SMTP response logging that is outside of our purview. If you are experiencing an issue where you believe you have received an email, but that email has not been processed by the Cloud Archiver, we ask for your assistance by working with our support team to review how you may help us get the logging we are missing. Once we have this logging, we can continue our investigation. Until then, we are closing this incident, pending further review.
Oct 1, 16:35 UTC
Update - We continue to receive reports of a small number of emails which may not be getting processed for archival. We are working in conjunction with our support staff, partners, and customers to help determine where this problem may be originating. We apologize for this delay and will continue to do everything we can to identify the cause and will provide updates as we have them.
Sep 26, 14:32 UTC
Update - We are continuing to investigate this issue and will provide updates as we have them.
Sep 16, 13:52 UTC
Update - We are continuing to investigate this issue and will provide updates as they are available.
Sep 15, 20:11 UTC
Investigating - We are currently looking into an issue in our UK region where a portion of emails may not be getting process properly. As a result, customers may not have some emails returned in their search results.
Sep 15, 13:09 UTC
Sep 30, 2022
Email Processing deferred for Email Security Gateway appliances
Resolved - Patch has been rolled out to all customers and this incident has been resolved.
Sep 30, 10:50 UTC
Monitoring - Our engineering team has identified the spam definition issue affecting ESG appliances and has developed and rolled out a patch. Devices will automatically update within the next 1-2 hours.

Customers can manually apply by navigating to the Firmware update page, clicking on Sync now, and Applying patches Now.
Sep 29, 14:09 UTC
Identified - Our engineering team has identified the spam definition issue affecting ESG appliances and has developed and rolled out a patch. Devices will automatically update within the next 1-2 hours.

We are working on a way for customers to manually apply the patches themselves if they want the update applied earlier than the 1-2 hours the automatic update will take. We will provide an additional update when that work concludes.

We will provide further updates as we monitor progress of the patch rollout.
Sep 29, 14:03 UTC
Investigating - ESG appliance may be experiencing an issue of where emails are getting deferred . We are working on a resolution. Check this page for further updates. Please reach out to customer support for immediate assistance.
Sep 29, 11:13 UTC
Sep 29, 2022
Cloud Archiving Service US Region - Mail processing delays.
Resolved - We are no longer seeing any additional email processing delays at this time. We thank you for your patience while we worked to resolve this issue.
Sep 29, 18:15 UTC
Monitoring - We identified that high resource loads were causing a small number of deferrals in our service. We have made appropriate changes to our resources and will continue to monitor the service as well as feedback from our clients. We will provide updates as necessary.
Sep 28, 19:37 UTC
Investigating - We have received a small number of reports of mail journaling delays from our customers in the US. We are investigating this issue and will provide updates as we have them.
Sep 28, 17:07 UTC
Sep 28, 2022
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage