Update - We are continuing to monitor for any further issues.
May 13, 2026 - 14:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 2026 - 18:41 UTC
Identified - PDUs (Power Distribution Units) went out in the US datacenter, causing a large number of RDX hosts to go offline. The vendor and our team are working to replace failed units as quickly as possible, however some customers may experience an inability to search and/or exports while the hardware is restored. There is no data loss associated with this incident.
May 12, 2026 - 15:39 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 16:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:27 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
May 21, 14:26 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
May 20, 12:38 UTC
Completed -
The scheduled maintenance has been completed.
May 18, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:00 UTC
Scheduled -
We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process.
May 12, 08:06 UTC