Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 2025 - 11:24 UTC
Identified - When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered".
Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.
May 15, 2025 - 09:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 03, 2025 - 20:49 UTC
Investigating - BCAS experienced mail flow issues over the weekend, which may result in delays in message ingestion for some customers.
May 03, 2025 - 20:49 UTC
Resolved -
SentinelOne has identified the issue, and implemented a solution. All affected agents are back online. Please reach out to SOC (soc@barracuda.com) for any questions around the issue
May 15, 16:41 UTC
Investigating -
We are aware of the connectivity issue between the SentinelOne agent and our management console and are currently working closely with SentinelOne's engineers to resolve it. In the meantime, the agent continues to provide protection on local endpoints.
We will update this status page once the issue has been resolved.
Resolved -
This incident has been resolved, and the ticket integration service is fully operational
May 15, 09:44 UTC
Monitoring -
Barracuda XDR has encountered an issue with tickets getting integrated to our ticket integration service - Connectwise, ServiceNow and Autotask, which could result in the failure of alerts sync up to the target systems. All tickets are available in the dashboard but not synced to the target systems configured to sync. This integration service was down from 12th May 10AM ET to 14th May 2PM ET. Our engineering team has identified the root-cause and resolved this issue in the ticketing integration. We are working on re-populating the tickets for today
May 14, 18:44 UTC
Resolved -
This incident has been resolved, and the windows and o365 detection/alert process is back to functioning as expected. Thank you for your patience.
May 8, 18:24 UTC
Monitoring -
Due to a technical issue in our detection process, our system inadvertently generated alerts with outdated timestamps between April 28 and May 2, 2025, resulting in duplicate alerts for Windows and Microsoft 365 data in US region. We understand that your business may have potentially received alerts with outdated timestamp and want to assure you that our engineering team has identified and implemented the solution. The system is now functioning as expected, and we will continue to monitor. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out. Thank you for your continued support.
May 8, 16:58 UTC