All Systems Operational
Appliance Control Operational
Web Interface Operational
Device Connections Operational
Cloud backups Operational
Appliance Updates Operational
Backup Service Operational
Web Interface Operational
Email Alerts / Reports Operational
Offsite Transfers Operational
BarracudaCentral.org Operational
Cloud Archiving Service Operational
Web Interface Operational
End-user Access Operational
Mail Processing Operational
Exchange Integration Operational
PST Import Operational
Cloud Control Operational
Corporate Website Operational
Campus Operational
Blog Operational
www Operational
Community Operational
Email Security Service Operational
Inbound Email Delivery Operational
Outbound Email Delivery Operational
Web Interface Operational
Encryption Service Operational
Quarantine Notifications Operational
Mail Redelivery Operational
Message Archiver Operational
Cloud Relay Service Operational
Cloud Replication Operational
Cloud Federated Search Operational
Mobile Device Manager Operational
NG Firewall Operational
Advanced Threat Protection Operational
Web Categorization Service Operational
Download Portal ? Operational
SignNow Operational
Web Security Service Operational
Management Web UI Operational
Traffic Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2017

No incidents reported today.

Jul 23, 2017
Resolved - This incident has been resolved.
Jul 23, 14:45 UTC
Investigating - We are aware of the issue and are working to remediate.
Jul 22, 23:27 UTC
Jul 21, 2017
Resolved - This incident has been resolved.
Jul 21, 17:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 13:33 UTC
Investigating - We are experiencing longer than normal delays in processing journaled email in the US
Jul 21, 13:02 UTC
Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017
Completed - The scheduled maintenance has been completed.
Jul 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:00 UTC
Scheduled - We will be performing network maintenance during 14:00 EDT/11:00 PDT hour on Monday, July 17th.

There should be no customer impact, but services inside this data center include:
* Backup US data replication
* Cloud Archiving Service US mail archiving
* Cloud Portal and authentication
Jul 14, 18:10 UTC
Jul 16, 2017

No incidents reported.

Jul 15, 2017
Resolved - This incident has been resolved.
Jul 15, 00:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 00:29 UTC
Investigating - We are currently investigating reports of intermittent latency when trying to access the Barracuda Cloud Archiving Service through Barracuda Cloud Control.
Jul 14, 23:32 UTC
Jul 13, 2017
Completed - The scheduled maintenance has been completed.
Jul 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 UTC
Scheduled - Beginning on 07/13/2017 8:00 pm until 07/13/2017 11:00 pm BST, Essentials for Email Security customers using our UK datacenter will be undergoing maintenance to it's quarantine notification service. During this time, customers will not be able to edit their quarantine notification schedule and scheduled quarantine notifications might be delayed.

Customers will still be able to view and manage their quarantine email through their inbox and mail services including processing and delivery of email will be unaffected.

Thank you for your patience.
Jul 12, 16:48 UTC
Jul 12, 2017

No incidents reported.

Jul 11, 2017
Completed - The scheduled maintenance has been completed.
Jul 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 UTC
Scheduled - Please restart Virus-Scanner Service after improvements for ATP/ATD backend services
on Monday, July 10th 2017, between 5:00 and 6:00 p.m.Pacific Time ( Tuesday July 11th 2017, 2am - 3:00 am Central Europe)

Note:
Advanced Threat Protection (ATP) in older NextGen Firewall releases is known as Advanced Threat Detection (ATD).


We are planning on updating the Advanced Threat Protection (ATP) backend services to provide better detection coverage for all Barracuda NextGen Firewalls.

This does NOT CAUSE AN OUTAGE !

However, we're asking our customers running with enabled Advanced Threat Protection to restart the virus scanner service as a security precaution after the service improvements:

F-Series: Manually:
CONTROL -> Server -> Service Status Window -> right click on "Virus-Scanner" an select "Stop Service".
( the service will restart automatically )


F-Series: CLI (for scripting):
"phionctrl module stop virscan"
( the service will restart automatically )

X-Series:
On the Barracuda Firewalls X-Series please go to Firewall Tab -> Settings -> VIRUS PROTECTION element.
Set "Enable Virus Protection" to "No"
Click "Save"
Set "Enable Virus Protection" to "Yes"
In the ADVANCED THREAT DETECTION element:
Set "Enable Advanced Threat Detection" to Yes Click "Save"

FAQ:
Q: What Barracuda NextGen Firewalls does this affect ?
A: All Barracuda NextGen Firewalls F-Series and X-Series with enabled Advanced Threat Protection service.

Q: Why is a service restart of the Virus-Scanner service required ?
A: The Virus-Scanner service on the Barracuda NextGen Firewall handles the connection to the ATD/ATP backend service in the datacenters. The Backend changes will be picked up by the Virus-Scanner service automatically, however in some cases this may leave some files in the cloud queue orphaned and no longer accessible once the Virus-Scanner service has picked up the new services.

Q: What is 5:30 p.m.Pacific Time translated into my time zone ?
A: Please see http://www.timebie.com/std/utc.php?q=1.0%C2%A0
Jul 7, 18:07 UTC
Jul 10, 2017

No incidents reported.