Barracuda Managed XDR Service - Planned Maintenance

Incident Report for Barracuda Networks

Identified

Our engineering team will be upgrading the Barracuda Managed XDR Collector Appliance infrastructure on July 30, 2025 at 3:00pm EDT.
To ensure your log ingestion service remains operational after the infrastructure change, please add a firewall rule to permit outbound traffic to elastic-agent-on-prem.ingest.skoutsecure.com on TCP port 5044, similar to the preexisting system’s URL: a96190b49bd294a5fbb3725ff20aab78-c7f64fe7557a87d2.elb.us-east-1.amazonaws.com:5044. Given the timeline, please ensure this update is completed your earliest convenience.

Barracuda will continue to use both the new and preexisting systems. Therefore, please continue to permit outbound access through your firewall to the preexisting system URL.

Please contact support@barracuda.com with any questions

Posted Jul 11, 2025 - 13:38 UTC

This incident affects: XDR (XDR Service).