Barracuda XDR - Service Disruption on events ingestion

Incident Report for Barracuda Networks

Resolved

This incident has been resolved, and the windows events ingestion service is fully operational. Our engineering team will continue to work on re-ingesting those mislabeled windows events.
Posted Aug 29, 2025 - 22:24 UTC

Monitoring

Barracuda XDR encountered an issue with the ingestion of Windows events, which resulted in the mislabeling of Windows logon events as firewall events from August 21, 2025, to August 25, 2025. Our engineering team has identified the root cause of this issue and has implemented a hotfix to rectify the problem in all affected sensors. We acknowledge the potential impact this may have had on your business and are dedicated to restoring the affected data source. Please be assured that we will continue to monitor the data ingestion for both Windows and firewall events to ensure full operational functionality.
Posted Aug 26, 2025 - 17:42 UTC
This incident affected: XDR (XDR Service).
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