Monitoring has confirmed this issue is now resolved for all customers.
Posted Jul 01, 2025 - 21:50 UTC
Monitoring
Remediation for search issues is complete. Engineering is monitoring the service to validate resolution of this issue.
Posted Jul 01, 2025 - 16:04 UTC
Update
We have isolated the issue and are currently working on fixes to ensure it does not happen again as well as remediation. Please note, journaling and mail processing continue to work as expected. We thank you for your patience as we continue to resolve this issue.
Posted Jun 30, 2025 - 17:52 UTC
Update
We appreciate your patience as we continue to work on a fix for this issue which is contained to a small percentage of customers performing searches in the UK region. Mail continues to journal as expected.
Posted Jun 27, 2025 - 15:53 UTC
Identified
A small number of customers have reported issues with search performance. We have identified the issues and are working on implementing a fix. Email is journaling as expected.
Posted Jun 26, 2025 - 19:20 UTC
Investigating
A small number of customers have reported issues with search performance. We are currently investigating and will provide an update when we have identified the issue and its solution. Email is journaling as expected.
Posted Jun 26, 2025 - 17:58 UTC
This incident affected: Cloud Archiving Service (Web Interface).
