Barracuda XDR - SentinelOne Console Outage
Incident
Report for Barracuda Networks
Resolved
This incident has been resolved, and the XDR managed endpoint security (SentinelOne) service is fully operational from 3:30pm ET
Monitoring
We're beginning to see SentinelOne console availability gradually be restored.
SentinelOne has stated the following in their latest update: "We are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Our initial RCA shows an internal automation issue, and not a security incident. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue."
SentinelOne has stated the following in their latest update: "We are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Our initial RCA shows an internal automation issue, and not a security incident. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue."
Investigating
We are aware that SentinelOne is currently experiencing an outage impacting console availability. This issue is subsequently impacting the endpoints data within the Barracuda XDR Dashboard. We are in contact with SentinelOne who is currently investigating this matter. Please be assured that while your endpoints may not be visible in the dashboard, the SentinelOne agents deployed are still providing protection.
Thank you for your patience.
Thank you for your patience.
This incident affected: XDR (XDR Service).