Barracuda Cloud Archiving (BCAS) - UI Searches Failing for Non-Switched Tenants

Incident Report for Barracuda Networks

Resolved

This incident has been resolved.

Posted Jan 23, 2025 - 21:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 23, 2025 - 19:23 UTC

Investigating

UI searches are failing for all non-switched (non-migrated) tenants. We are currently investigating the cause of the issue. Please note: All data continues to be ingested even though it is not currently retrievable.

Posted Jan 23, 2025 - 17:42 UTC

This incident affected: Cloud Archiving Service (Web Interface).