Barracuda Cloud Archiving (BCAS) Maintenance - Delayed Mail Processing EU Region (Migrated Tenants Only)

Incident Report for Barracuda Networks

Resolved

This incident has been resolved.

Posted Jan 08, 2025 - 19:40 UTC

Update

The issue has been resolved. Please note: It may take up to 24-48 hours to process the backlog.

Posted Jan 08, 2025 - 19:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 08, 2025 - 13:24 UTC

Identified

The issue has been identified and we are working on a fix. In the meanwhile, please keep in mind that all of your data is being ingested in real time, only the processing is delayed. We appreciate your patience.

Posted Jan 08, 2025 - 00:07 UTC

Investigating

Mail processing is delayed in the AWS EU region affecting switched tenants. Mail is still being ingested, and all data will be available once resolved.

Posted Jan 07, 2025 - 20:48 UTC

This incident affected: Cloud Archiving Service (Mail Processing).